Dreams - Edinburgh - Seafield

I was after a specific product and they couldn't give it to me within normal deadlines, on the other hand I was offered an alternative which I decided to take

Product not being delivered for another month but happy to wait given value of products

No particular reason.

1. Unable to accommodate a finance scheme although the price of product bought was GBP 900 as I didn't have an address history more than 3 years.

i would like to make clear from the outset Pedro (Edinburgh Seafield Road Branch) was EXCELLENT and understood what we wanted, advised appropriatly and was helpful etc. However store manager John was not only rude, unhelpful and abrupt to me and my wife but rude and more so to Pedro in front of me and other clients. Sadly this is the second visit and second time John has been a problem last time being extremely rude to us and giving us false / poor information and we only returned as the specific product we needed was available. if it could be found elsewhere we would not have come back

We were looking for a specific bed frame which was no longer stocked so we have not seen the product before delivery

I would rather have had more of a choice on the bed frame. The product we chose only had a few options.

Waiting time for delivery is my only problem Staff were amazing very knowledgeable polite and patient

The staff were friendly and helpful

We my work fe and I could not make up Our minds what would suit us. Pedro was very patient and knowledgable in catering for our Weds and always showed interest in what we needed in a bed type