Dreams - Edinburgh - Seafield

Extremely helpful staff, easy to set up hire-purchase.

We knew what we wanted to purchase, the store gave advice to confirm this and processed the order very quickly

Because it was quick and easy

Overall the experience was very good. It would have been good to have a wider array of headboards to view in store.

The bed which I was there to see specifically had not been removed from the central system as unavailable in the Super King Size. When the assistant went to look it was not showing. This was not her doing, this was a centralised update which had not taken place or highlighted when I had made the booking online.

Out of stock

Was satisfied, but for Highly satisfied I would have liked a copy of the sheet analysis as well as being guided to try certain beds.

The store looked a bit tired externally and internally. I have bought 5 beds in the last 5 years including a superking size Temper and was buying another 2 double beds. Despite asking if a small discount could apply for ordering two / loyalty the only thing I got was £40 off the £50 assembly charge.

I was satisfied with the service I got think highly satisfied is a bit extreme for any company

I was unhappy with paying a high price for a mattress which was only guaranteed for a year and told I would have to pay £65 to guarantee the mattress for 8 years. Does Dreams have such little confidence in its products? Why can’t the work be good enough to guarantee. I raised this with the colleagues in store but they said the same was true of even more expensive mattresses. This feels very much like a scam.