Dreams - Edinburgh - Seafield

Extremely prompt and helpful service from Pedro

A very comfortable shopping experience

friendly and knowledgeable staff and good range of products at competitive prices

Served by Godfrey in the Edinburgh Seafield Road store. He came over very quickly and was very knowledgable in his products, he offered us coffees as well as talking us through everything tailored to our specific needs. It meant that we were assured that we were making the perfect choice.

Pedro was a very good salesman. He didn't do the typical annoying things that sometimes salesman can do that irritate customers. He let us look around, asked if we needed help, advised us, helped us with questions about our scratchy cats(!) offered us tea or coffee, let us really take our time. We were quite indecisive about the mattress yet he was patient and explained everything in a lovely personable considered way. He was on his own that evening and others arrived and he was under pressure as they began crowding round the desk as we were completing our finance (rude customers) yet he kept his calm and chatted to them in a really lovely way. We thought he was absolutely lovely and had a great manner.

Customer service was excellent. New exactly what I wanted and he was very pleasant and knew his product very well, will recommend dreams.

John was a fantastic advisor and really helped us make the right decisions with our purchase. He was friendly, engaging and added a real personal touch to our visit to Dreams. We have popped back in to store a couple of times since to look at bedding and John has been equally as helpful and friendly. We are also delighted to see that the friendliness and great service extends across all the store staff we've met. We have told family and friends of our experiences and highly recommend visiting the store. It's such a shame we have to wait a few years before we can visit again to buy a new mattress/bed...we may have to buy a bigger house just so we have an excuse to do so :)

The sales assistant was very knowledgable and friendly.

sales assistance was very patient, friendly and knowledgeable

I found my first visit to dream store very pleasant and staff were friendly and professional in there jobs with great knowledge of the products