Dreams - Edinburgh - Seafield

I visited the Seafield Edinburgh store and was welcomed by your good man Godfrey. I am in sales myself and have to say he was excellent. Very knowledgeable and patient as I was being a little awkward trying to understand just what mattress suited me. Non pushy and very thorough A credit to your company without question Thank you Godfrey

What you see is what you get. No misleading advertisement and didn’t feel like I was being forced into anything or being harassed in the store.

Godfrey the assistant was very helpful offering information and help.. Could not do enough to help without being pushy. Very polite and friendly.

Staff were so friendly & professional

This is the 2nd purchase from the same place and the same member of staff Geoffrey at Seafield in Edinburgh. He is very knowledgable and immediately showed me products tailored to my requirements. He is very thorough and patient and gave me time alone to try each bed once we had covered all the specifications. No pressure to buy at all and a fabulous mattress at a great price .

The assistant was very helpful and knowledgable. He spent a lot of time explaining the features of the products, but was never pushy. We felt relaxed and able to take as much time as we needed in making our decision about what products to buy.

The assistant (Godfrey) who helped me select my mattress was extremely helpful and his knowledge of the products was excellent. I explained what I was looking for and why and Godfrey showed me what was available. Excellent customer service!

Assistant was very friendly, attentive. But also gave us time to look around.

Sales advisor Jess was very informative of the layout of the store as we hadn’t been in Dreams before. She explained all options available very well so we could work out what products suited our personal needs.

Kevin was the assistant who helped us out to start with. He took his time to show us the different types on offer and spent time showing us the particular type of bed frame that we wanted. Kevin was later called on a personal matter and we were then helped by John I think that was his name ( he was the store manager). He was helpful and knowledgable when answering all our questions about matteress, advised us to try out as many as possible before we eventually decided on. When we went to place the order through the system this took a considerable about of time to process. Despite the time taken to process the order John sat and talked to us throughout. Really friendly and well mannered to chat to. We had to return a few days later to sign the paperwork, we were served by another member of staff who was very helpful and got us sorted out quickly and efficiently as possible.