Dreams - Edinburgh - Seafield

The knowledge of the salesman and the time he spent explaining everything to us.

Sales rep Godfrey was excellent, friendly knowledgeable and not pushy in the slightest.

We had previously ordered a bed from your Guildford store. The night before it was delivered, we had a call to tell us that the dispatch team had spotted that they had ordered the wrong size of base for the mattress. At the Guildford store, we were not told about the Protection Policy nor were pillows suggested. It was only when we visited the Edinburgh store that we realised how bad the service from the Guildford store had been!!

Staff were very helpful and skilled in customer service, they were also very knowledgable and adhered to my requirements and budget

I found the sales assistant helped us to choose the right mattress for both myself and my partner helping us to make a decision and find that compromise. The sales assistant and manager also helped us keep our toddler entertained at stages which greatly helped us to concentrate on making the perfect choice for us. We would recommend Dreams to anyone.

Knowledgeable and helpful staff who took the time to listen to us and to provide advice to help us make a purchase decision

Staff were so helpful and knowledgeable. A good team serving the customers I would commend them all

Godfrey was amazing! He way the best customer service associate I’ve dealt with from Dreams to date! The man needs a raise. Dealt with my queries in a timely manner and I got the bed I wanted for a great price!

When we arrived at the shop we were greeted by Stephanie who spent time with us explaining different types of mattresses as we didn’t really know what to go for , we were able to use the sleep machine which narrows down what suited. After trying several mattresses we found the one that suited

Stephanie, the store manager, took her time to allow my dad space to try each mattress that had been recommended. She clearly explained the differences between the four types of mattress and the variances. Excellent customer service.