Dreams - Derby

Good knowledgeable staff - good customer journey - easy sales process -

Staff were friendly throughout the store Extremely confident and full of knowledge Put me at ease

Friendly staff with a good knowledge of products and sensitive to the needs of my disabled wife.

Staff were friendly, highly knowledgeable about the products available. Efficient, listened to what we said and acted on that information. Not pushy giving us plenty of time to discuss and try the various options available. All in all a very enjoyable and rewarding experience. Adam who assisted us on our visit, could not be recommended highly enough.

Staff always friendly and very helpful

Jo was lovely in handling our requirement for a mattress! This was our first proper mattress and we were concerned about comfort levels with us both having incredibly bad backs and Jo really helped put our minds at ease when choosing the mattress and didn't seem to mind following us around the store while we tried nearly every mattress available!

Nina was very friendly and professional. From the computer simulation of our sleeping positions to the differences of each mattress, she explained everything in a clear and bright manner. We are very happy with the experience.

The staff member who dealt with my purchase was very helpful, informative, pleasant and polite, he explained everything very clearly, giving me a few minutes to telephone my daughter for advice regarding the mattress i was looking at. I was offered a drink of water, which i thought was a very nice touch. Over-all i was very impressed with the customer service and the whole experience of visiting the Dreams store.

Very satisfied with the staff service. Nothing to much trouble. Welcoming with the offer of drinks when entering the store. All staff very pleasant. And helpful

Nina looked after us in a safe manner. Used test bed. Showed us different types of mattresses that had been recommended by machine. (We went in for a firm one, which the machine recommended) Gave us private space to discuss between us.