Dreams - Derby

Myself and my wife were very impressed by Chelsea who very knowledgeable and professional throughout the whole buying experience and is a credit to your team. I would highly recommend your team and company for any future purchases. Thank you. Martin L. Sharon L

ADAM THE SALES PERSON DID AN EXCELLENT JOB OF EXPLAINING THE RANGE. HOW DIFFERENT MATTRESSES COULD BE IDENTIFIED, AND UNDERSTANDUNG MY NEEDS

Sales assistant (Adam I think) was very friendly and knowledgeable without being overbearing. He knew the products like the back of his hand which made a big difference.

John was knowledgeable and friendly. At no point did we feel pressured into making a decision. We were given the chance to use the sleepmatch after John explained how it works.It actually came up with the Tempur mattress we had already chosen. Paperwork completed swiftly and everything we had ordered was demonstrated to us. Advised of a confirmation e mail being sent which actually arrived as we left the store. Excellent service all round.

Jo served us (ref: 228A027113)(Derby store) She was very friendly and knowledgable. We had not got a clue where to start looking for a new mattress. She talked us through everything and was very patient. She gave us all the information that we needed to make an informed decision, but she did not put us under any pressure. She gave us the confidenve through her knowledge of the products that we were making the right decision for us.

The lady who helped was very knowledgeable and she only showed me products that I had said I was interested in and best suited to my needs

I took my 85 year old disabled mum in her wheelchair to pick a new mattress. A lady called Chelsea helped us from start to finish. She was superb. As my mum is disabled and finds it difficult to move about, some patience is required. Chelsea was great with us and made the whole process (for both of us) stress free. She had a good knowledge of the products which made it much easier to choose what my mum wanted.

Sue was very polite very professional and courteous

Excellent customer service No pressure to buy Wide knowledge of products Posture measurement equipment great idea and very useful method of choosing a mattress Good range of mattresses on display to try out Expensive buy but good long guarantee Delivery 2 weeks

Friendly helpful staff, offered to help but not overly pushy