Dreams - Croydon

The day I visited the store I was very happy with the service I get .

Asked for a specific bed - was shown - quickly purchased thereafter

Highly satisfied as we weren't hassled by staff while looking around the store (Croydon valley park) and when we did decide to ask for help, the girl that helped us (Tanya) was really friendly and knowledgeable

we were served by Diane, she was very warm and friendly and extremely helpful. she took her time to listen to our requirements and gave a very good explaination of the products. She went to great lengths and spent time helping us find the right bed/matress/headboard that could be delivered by when I need it . At no point did she make us feel uncomfortable, she infact helped us to feel very welcome and at ease . In my opinion she went above and beyond the call of duty, a thoroughly good sales representative and a very clean, clear well set out store.

The sales staff let us browse without being pestered, then when the time was right they listened to our requirements and gave friendly advise and guided us to what would suit our needs. Were very happy with our service.

There was a very good selection, the posters in store made it easy to understand the options for mattresses, staff made themselves available if needed but didn't harass us whilst we looked at products and tried out various matresses. Once we made a decision the individual at the store who helped us with the order was friendly and knowledgable, explaining each element of the process and again suggesting additional products but not forcing them on us. Overall a really relaxed experience.

Lovely guy, Michael at Valley Park. Was very helpful and informative. Took time with us, didn't hurry us at all. Explained everything we needed to know. Gave good advice. Was friendly, helpful and professional. Validation code 197.

Ease of accessibility, approachability and knowledge of staff.

Looking to buy our first bed, gave spent time researching online before went to store. Noel immediately offered assistance and was very helpful guiding us to what we needed.

Shopping at Dreams was a quick and easy process from entering the store, purchasing products and arranging payment and delivery.