Dreams - Croydon

Deryck was extremely helpful, polite and friendly! He made the experience enjoyable.

The gentleman who helped was called Michael and had a good knowledge of his products.He gave me sensible advise.I was very impressed.

I had thought Dreams offered less modern furniture and was pricey because of being priced out by online competitors. After seeing an ad on tv I checked online to compare prices and when I did I realised that your price was unbeatable! I went to store where I saw the exact bed. I don’t like people hounding me as I enter and the assistant didn’t. She just smiled from a distance and asked to help. I said no at first as I wanted to have a proper look at the bed myself without feeling like I was being forced to buy. When I did have a few questions, Diane came over and answered them all. She gave advice not on the most expensive option but on practicality. Later on, after answering the same questions from my husband in a very calm manner, she then took us to the sleep machine and went through it with us. She offered us hot chocolates and advised us on pillows. After about an hour being unsure we decided on just the bed and Diane didn’t in the least appear upset! I really appreciated this as customer service is really important to me and that’s why I buy most things on the web. However I thoroughly enjoyed the experience and I was so very pleasantly surprised at the experience!

Very good service, and Tanya was very nice kind and helpful.

We were not pressured at all to buy any beds, which i really liked and made the experience more relaxing - also allowing me to make the right decision. The man who served us (Michael) was super helpful, friendly and patient.

The staff were really friendly and knowledgeable and I felt that the final product I purchased was tailored to my requirement.

Diane was our salesperson , was friendly showed us the products available and left us to discuss in private. Later we had a few questions which were answered clearly. The order was placed deliveery date confimed and sorted very quickly . Good service as usual from our usual visits to Dreams .

Simple and ideal product.

Micheal was so helpful, offering us tea and coffee, had a great knowledge of all the beds and he had the patients that helped me chose my bed as I was so idesiseve between two bed he had me hooked to. His friendly manner has made me want to come straight back to dreams for anything in the future, he was so compliant and attentive which made me have the best customer service.

Sales person was Michael was helpful & knows about the product.