Dreams - Clydebank

CONSIERABLE TIME(APPROX 15 MIN ) BETWEEN AGREEING MY PURCHASE AND FINALISING THE PAPERWORK DUE TO THE SALESMAN WHO IS A GREAT CREDIT TO YOUR ORGANISATION BEING UNABLE TO ACCESS THE SOLITARY TERMINAL IN STORE

Walked into store not really knowing what I was looking for and sales assistant was unbelievably helpful, her product knowledge was of a very high standard and was able to offer excellent advice on all products we asked about, very cheerful and confident lady.

I had picked what I wanted online so knew what I was going for was only one member of staff in the store who was busy dealing with another customer so I had to wait around for a length of time to be seen but the sales man himself did apologise and was helpful

I was satisfied

Can't answer until I sleep in the bed

The problem was not specific to Dreams, but in fact relating to the finance organisation who took approximately 20-30 minutes just to confirm the loan. This was very long for a minor order and took away valuable time.

No instore discounts offered

I will not be highly satisfied until I sleep in the bed and know it is the right choice.

I'm sure there is always more you can offer your customers. For example I was given one free pillow but two would have been more useful plus a duvet too!

My bed has yet to be delivered. Cannot comment fully until that happens.