Dreams - Clydebank

I was satisfied with the way Gerry you're sales person dealt with myself and even remembered when I had been in the shop previously that day when I returned later with my husband.

Didn't feel pressured could look around and when we felt we needed help we just asked. There is nothing more annoying than being pounced on as soon as you walk in a store.

Excellent customer service

Fantastic salesman, like the bed. Bought it on 31st December. Unavailable to take home from store. Earliest date for delivery is 17th January. That's over half a month. If I'm paying nearly £900 I expect it to be a little more prompt.

The only issue on the day was down to the online system running slow and being kept a long while waiting on a decision through credit check. This was not the staff at clydebank stores fault and they were FANTASTIC! Especially Kimberley who was extremley patient and very apologetic to us for the long delay. She made us comfortable, made us hot beverages and chatted to us keeping us up to date with the whole process. Kimberley was very helpful and her down to earth approach made the whole process enjoyable and very entertaining. She is a real credit to the dreams company and would recommend her service to anyone wanting help to choose their next bed.

Happy with help given!

To be highly satisfied means there is no room for improvement within the store, i was satisfied with our visit.

We wished to pay the amount with cash but were told that they only carry £10.00 float we had to scrape together smaller amount to enable the order to go through. We were also disappointed with the carriage charges of £39.00 thought this was a bit excessive as just recently purchased a washing machine and only had to pay £10.00 and this was a more cumbersome appliance.

Although it was not a big issue there was a slight problem with selecting the delivery date which I wanted and while the woman who served me assured me she would go to the manager for assistance with getting it changed and had put the correct delivery date on the forms which I had signed I was still concerned that my order would not come on my preferred date. This issue was risolved and I recieved a phone call the next day confirming that the date had been changed on their system.

Originally thought when ordering, it was no deposit and 18 months to pay. I paid a deposit, and it was 10 months to pay.