Dreams - Clydebank

We were approached in the store we were not given a pushy sale. the guy listened to what we wanted and gave his advise and the options we had with regard to beds available with the functions we required. He breifly touched on the payment plans available again not too pushy and annoying. He was very helpful. He then left us to have a look around. when we had made a decision and were discussing between us.. another helpful guy appeared and asked if we had made a decision we had. He then explained the insurance they offer for the bed and a brief description of the benefits. we said we would take that as it sounded great value for money.. he also gave us a brief description about assembly which was helpful he arranged a very speedy delivery for us he did give us the option to choose a convenient time.. however we asked for asap.. ordered on Sunday and will be delivered on Thursday! Overall very happy with the service and hope the bed will be excellent too! 10/10 to dreamsee in the Great Western retail park!

Very friendly service immediately we entered the store. Staff were approachable and knowledgeable about products. Provided assistance when required and left us to browse and try however were aware of us throughout and were able to assist when they heard/saw us discussing features of the mattresses we were looking at.

Customer Advisor very knowledgeable and patient

Gerry was very informative and spent a long period of time discussing various mattress types with us.

Mark is very knowledgable and asked us if we wanted coffee etc, we were very relaxed and it was a pleasurable experience. Even though we spent nearly £1000 we felt it was worth it. Had already purchased a bed for my son and the process was great and the bed is still getting used. Thanks Mark

The staff member that served us was very helpful.

Salesman knew his products and his easy manner made for a pleasant experience without the feeling that we were being oversold the bed

well received and shown what we needed

Having previously purchased an excellent bed from Dreams, I was a returning customer. I originally attended the Uddingston store for my purchase as I was in the area. I spent 15 minutes in the shop, looking at beds, trying mattresses and was not approached by a single member of staff. Indeed two members of staff were chatting and a third entered the show room and sat at a desk. I believe he is new and being trained (badly) by one of the staff chatting. I was within 5m of all 3!!! No one assisted me and my husband and daughter. I therefore returned to my local store (Clydebank) where I was met with extremely friendly, knowledgable staff and in particular Jon McKnight whom I had bought a bed from last year. His friendliness and product knowledge are second to none. I trust him to give me good advice and this time was no different. I was highly satisfied with the service he provided. Even more so in light of the shabby service at the Uddingston branch!

I was given all the assistance necessary to allow me to pick what I thought was the best mattress for me by testing various makes and types of mattress. The various options were fully explained and I was left feeling that my custom was valued.