Big O Tires

Thank you for all you did. I got my oil changed. My csr was very friendly and polite. We need feedback too. I am grateful for your 22 point check. But, there is no feedback. Can we have a printout of what you checked, what I need to be aware of and when my next service should be. I was given notice of my next needed oil change. There are other services each car must undergo. Plus, there were lights on my dash. Warning lights. Could my mechanic have helped me with what needed to be done for each of those? I cannot answer product knowledge. Thats not fair I have to rate that one. I had no experience this time with that category. Thank you again for your help.

Big O'tires is great! I appreciate it! Thanks guys!

The staff were friendly, knowledgeable, effecient, service excellent, could not ask for better. But I had to give you a less than a stellar review because it is HOT here, and you have no air conditioning! Five customers waiting and sweating in the showroom and no place for staff to come in and cool off.

service was courteous and prompt. Completion time estimate was accurate

After my service was complete I got in my car and someone had went through my glove box and left my insurance and other items from the box on the floor.

Excellent service! Will definitely recommend to friends!

I brought a tire in Monday that had a nail in it. Outside the regular perimeters of repair, ( at least that's what I've been told when bringing tires in the past in with a nail or puncture in this area) The tire was off of a car my wife's son drives at college that was up for the weekend and it went flat. We bought a 3 year full replacement policy in which we are in the time frame. But the manager said he could fix that ? I question him about being outside the perimeter , he continued that he felt it would be ok? I've had a lot of tires patched in my day. This used to not be a problem until new guidelines were set out several years ago, nothing repaired outside these lines? So, I am confused, concerned, and somewhat troubled. I like the tire patched and repair they use. But after being trained for the last several years this repair was a no go, you can understand my concern. I took the car in Tuesday to have them put the repaired tire back on , move it off the front to the back( in case of a blowout) and rotate the rest. I took a pic of the repair, and I am keeping it. All other tires that had a puncture outside the guidlines was an automatic new tire replacement , some had warranty's others not. My wife's son drives from okc to enid about every weeekend. And all over okc. I have written Big O asking what the perimeter of their tire repair policy was but have not gotten a reply, not saying anything about this situation , for I just want to know what the basic policy is. The last few tires that I've taken in to have repaired in this type situation were denied repair. I hope you understand my concern. Other than this question everything else was excellent. But you know how it is , it just takes one ah shit, to screw up a thousand atta boys! Thanks Ratings could change depending the reply to this comment.

Great service! Jake, Nick and Thomas are top notch professionals!!

I know they were short handed and they informed me of the long wait right away. I appreciate knowing in advance that they are running behind.

Very nice guy who helped me! Laid back and knew what he was talking about! I was very impressed!

I only have one gripe. I came in for a patch on the front left tire, I was there for several hours (3 or 4) it's easily excusable for high volume business day, though, as I looked around, it wasn't. But then I'm approached about changing my oil (I'm about 60% oil life efficiency currently), my air filter, and my cabin air filter. I didn't ask for these things to be checked. I understand if that's simply your business practice, however, it ate up valuable time of mine. In short, it's hard to pitch an up sale, when you can't keep your service bay times down. That being said, the staff were friendly and polite. I noticed the air was checked and serviced in all 4 tires (also something I didn't request, but still happy to see signs that the service team were taking valid efforts to go above and beyond, even when an upsale wasn't the justifiable reason) all in all, I'm pleased, and would recommend this location to others

Outstanding customer service. Highly recommend Big O in Enid. Anthony and Travis did a great job.

The visit was very pleasant

Everything they did was great!! Very friendly and helpful! The only negative thing I can say is someone had dirty feet when moving the vehicle. The driver's side floor was soiled.

X

Great people Great service Knowledge

Fast, friendly, efficient service.

Very professional, knowledge and friendly!

The little dog peed on the floor, not cool. They rotated my tires but forgot to fix the tire that had a nail in it. They never reset the available % of oil after a oil change. Always a huge personal turnover, but somebody always does a great job, this time the manager, so I keep coming back.

They were a great group of guys and short handed. The time was towards end of day but they still treated me like their first customer and did all the checks they were supposed to and informed me of a minor problem and gave me an estimate for brakes. Really good information and did a great job