Big O Tires

Buy 3 get one free is a joke. Charged for 4 tires. Went back to get clarification on ticket and basically told the charges were correct and to figure the ticket out myself. I don't think the salesperson could figure out charges. Had to take car back 4 days later as tire was leaking air (not properly seated on rim). Will not be getting tires here again. Usually get tires at competitor but not open on the day tires needed. Will wait for them to be open the next time.

Usual tire place.

The guys were great, funny and very informative about the tires I was purchasing. However no more then ten minutes after dropping my truck off they called me saying so many things are okay but should be replaced today. But they didn't need to be replaced. They tried to get me to pay double when I just went in to get tires. It was quite annoying phone call after phone call telling them no I don't want them to fix the "not urgent problems." But other than that I had a decent experience, tires are wonderful, and they did it all in a timely manner.

Fast and friendly service

I took in just a rim, purchased a new tire and had them mount and balance the tire. I was charged a tire disposal fee even though they did not dispose of any tire. while the charge was small, its the principle of the matter. The fact that I was charged for a service that was not provided.

Very friendly!

Tire change was great! However, they stripped the screws to the center cap for the rims, and they used vice grips on the hinge hold my hatch open. My hinge now sprays lubricant while losing pressure. Now, I NEED TO REPLACE THE BOLTS FOR THE RIMS AND TWO NEW HINGES FOR THE HATCH.

clean and great service

I came in because of a slow leaking tire. You thought it was because my tires were old, so I bought 4 new ones. About 40 miles down the road the tire started going flat again so I had to turn around and drive to another Big O Tire. They thought it was because the ream wasn't cleaned right so they cleaned it and told me it was good to go. 5 blocks away it started going flat again. I had told everyone to please check the stem and censor but no one did and that was the problem. So because of this I ended up spending over $600 on new tires and loosing a day of my vacation. I am not too happy about this.

got me tires at the closing end of day.

Took an hour to get my truck in to the shop. I asked if I could watch due to being over protective of my vehical they say yea... I looked at a tire they had just changed and it was leaking air around the rim

They were very friendly and flexible. We were full of questions and they answered all of them and provided us with the best service for us.

I bought new tires and they did not put a valve cap on one tire and on another tire put a used metal valve cap that did not match. I told them. A tire tech went out and put a cap on and left the used cap. For a 1000.00 dollars I expect more. Paid the bill and did not look at it until I got home. They told me I would get an alignment for 49.99 and they charged me 70.00. Also left no report on the alignment. Told me they would put a credit on my account and were sorry. This was my first experience with Big O and was not a good one. Not sure I want a credit for an oil change.

Always quality work, thank you

Timely service and were ready for my appointment when I arrived.

The car shimmies when 60 mph. And wants to veer to the left. Since the service Tuesday this week. We hope this can be corrected when we return

Bought some lug nuts that seemed over priced

the service I received exceeded my expectations the great customer i received is what will have me bring my future business to this store

This week's service was not good. I brought my daughter's car in for an oil change and tire rotation. I noticed that evening that the drivers side of her hood was elevated. Thinking it wasn't completely latched, I opened the hood and closed it again. It still looked the same. Opened it again to find a screwdriver in the "track". Removed the screwdriver and it was fine. They also didn't reset the "time for an oil change" notification.

Overall very good. I was in a big hurry and they got me in and out. Only thing was they forgot to put a new sticker for next rotation. I can live with that!