Big O Tires

Jake was an excellent employee; very professional and knowledgeable about the products and services. Advertisements and Promotions are very misleading, almost deceitful. Hidden fees and shop charges are legalized robbery.

Good service

I was not offered the credit card or greeted at my car. The alignment should be part of the deal since I was getting new tires.

Not happy about the red oil rag left in the engine compartment, fire hazard

Bought 4 tires and wheels. Before installing, we noticed the shocks and struts needed attention. Did that too. When I chose the tires and wheels I made it known that I did not want to sacrifice ride quality and I was afraid that going to bigger wheels might do that. The alignment was maybe a little more difficult than most, as I watched a torch being employed to get something loosened. This is happening right at closing time 6:00PM. Not saying this process got rushed, due to the time of day, and I have not driven the car a lot, giving everything a chance to settle in, but the ride does seem a bit rougher and I do have a tiny shimmy in the steering wheel at interstate speed. I was going to point this out if it still exists at rotation time.

The spare was just thrown back in my trunk, not placed properly in the spare tire area below the carpet. One hubcap was not placed back on the wheel.

Did a good job in a timely manner.

Thank you for getting me on the road for my sons wedding

I went to Big O looking for tires and wheels. Nick was very knowledgeable about different brands and what would fit on my vehicle. In the end they had the best price and excellent help.

Good

Not entirely sure that I got the best deal. After getting home with the new tires I showed my husband and he wasn't sure they were very good. Sometimes I think that I get taken advantage of due to my lack of knowledge about vehicles. I would be much more loyal as a customer if I thought that a company really took time to explain different services and parts and was looking out for me.

Service was really good and fast

They told me several things were wrong with my van and kept saying things like you've seen the leaked fluid no because it isn't leaking. You noticed the ply and pull when driving no issues related to the statement. Or you know the popping sound when you turn corners no no popping sounds and feel like they were saying things that weren't really wrong to run up the cost. I am glad you offer the snap financing though.

The only complaint is that they didn't replace my spare tire in its proper location. They just threw it in the back of my truck.

I had my tires rotated and an alignment but told them the low pressure light was on. They turned off the light but didn't do anything to my tire. I had to return the next day when the sensor came on again. They said I had a hole in my tire and patched it but the sensor light remains on.

good

I got 4 new tires and alignment and 2 new lower ball jointsand my vehicle is still pulling to the left

I was very impressed with my experience, only reason I couldn't give 5 stars was tha one tire was slightly overfilled, so I had to let some air out.

Feel like every time I go in there they find something "bad"� and needs replaced. Hard to believe sometimes.

Why are new tires always pushed ?