Big O Tires

A great job as always. They were very accommodating to reschedule an appointment.

I always go to this Big O Tire location because of Andy Forck, and have been for 30+ years. He's such a great guy, and friend, and I trust him. He always works so hard, and always makes sure I and others are happy and satisfied. He is the Best! Please recognize him for his everyday exceptional service. Thank you!

Monty and Andy are Great!! Also, Joe ( think his name ) who took me back to work, and picked me up at the end of the day to get my SUV. My 120,000 mile, 8 yr warranty was about to expire because I was at 119,700, and I was about to take a trip that would have pushed me over the 120,000 market. That week I heard noise when making turnes, and I wondered what it was, and if covered by the warranty. The day I came in, Big O on Jefferson St was Very busy, but Monty said he would help me out. He said he have it looked at and let me know. He called me with the diagnosis, and called my Extended Warranty Company I bought from the Dealer in town when purchasing my SUV. The Company told Monty it would be covered and gave them the authorization to fix it. Monty knew I had to go out of town, and scheduled me to fix it right away. The day I had it done, Andy was working. I dropped it off in the morning, and when picking it up Andy said he'd call the warranty company and get my ticket paid from the company, but I told Andy to let me know what I owed etc. I called Andy back in a few days, and he informed me that the Warranty Company refused to cover it, even though they authorized it all upfront as required, even giving authorization codes to them. Andy told me that Unfortunately this happens a lot, which is totally sad and unacceptable. I asked Andy what I owed, and he said nothing and Big O was taking care of it all, which was So unbelievable and nice. But, I could not accept that, and told Andy that I wanted to pay my share, as it was not their fault and they shouldn't have to pay for the lies of the Warranty company. Andy did not want me or expect me to do it, but after talking about it we worked up a fair split and I gave him my credit card #. Andy is So great, and one of major reasons I have been going to Big O on Christy/Jefferson Street for over 40 years. Andy always helps me, and works with the Tire Companies on getting fair prorated prices for me, if not getting the posted miles on the tires. He truly takes care of the customer. Everyone at the store are always great!! Please thank Monty, Joe? , and Andy for Everything they did for me this time, and in past years! Thank you also for being such a wonderful Business in the Community. God Bless you. John

everything went as planned, only it cost a little than the Honda dealer

Always courteous and knowledgeable

Great people who were up front and helpful.

Rock solid as is the norm.

Service was great. I had a tire blow out and called to see if they could get me in same day. They were friendly and welcoming. They gave my options and told me the prices. They had me with new tires and ready to be on with my day in no time.

Always have good experience here. Prefer them over dealership

friendly service

As always a great job

The technicians were quick and efficient to get my alignment done. This location was kept very clean and the receptionist was polite. I like coming to this location because it doesn't take long in here no matter what service I'm having done. Great job!

Keep up the good work.

Friendly staff.. great communication on service and time to spent on service

Quick and easy, did wait longer then originally thought but additional time was used for an unplanned adjustment

Great customer service and excellent mechanics

Good and fast service.

I generally take all my vehicles to Big O Tires for all my services. I recently moved and had used a big o back in my prior location. Not that it was a long time, but for an oil change with a scheduled visit at the prior location, it took an hour and a half. At this new location I was very impressed thinking I would be waiting 2 and a half hours for an oil change and wheel alignment. NOPE! I was in and out of there within the hour. I was very impressed! My time wasn’t wasted and my money went to exactly what needed to be done with no further labor costs. I’m extremely satisfied with my visit at the location. Not to mention the staff was very friendly and kind.

I had a free afternoon and Big O was able to work me in to get maintenance visit taken care of.

It was done quickly even though they were short staffed due to bad weather. Overall happy with visit.