By Chip | 9/6/2019
I thought price was a little high but satisfied with the work done both counter guys were very nice All in all a good experience
By Edward | 9/6/2019
They guys in Ankeny are seriously the best people I've ever dealt with for vehicle work. This has become the only place my vehicle will be worked on.
By anonymous | 9/6/2019
I pulled in with my boat and trailer on the way to Canada from Kansas for a week's fishing, suspecting one of my trailer tires was going bad.The gentleman at the counter was extremely helpful in diagnosing the problem on short notice, and then had a new pair of tires installed on the trailer and I was on my way again in less than 30 minutes.I was very impressed and thankful.Now that's the way customer service should always be!!
By Mike | 9/6/2019
Shaun and the whole crew were the best. I do not plan onn going back to Toyota, just staying with the BIG O in Ankeny!!!!
By Bob | 9/6/2019
Very knowledgeable and friendly staff and service.
By Teresa | 9/6/2019
Bill and Shawn were great to work with! Will definitely be back!
By Steve | 9/6/2019
After waiting for a while, it was my turn to have tires replaced, when I realized that I had locking lugs and the key was at home. Rather than moving to the end of the line (I asked to avoid slowing them down) they arranged a ride for me, and by the time I returned with the wheel key, they had gotten the other lugs removed and had my new tires staged and ready to go on. 45 minutes later my car was good as new and rides like a dream. Genuinely the best customer service I've experienced in any industry!!
By Scott Turner | 9/6/2019
Bill was incredible, was extremely accommodating and knowledgeable. This was my first time there and they have earned a customer from here on out
By Justin | 9/6/2019
Huge shout out to the guys at Big O Tire in Ankeny. On a hot miserable day were nothing about my project has gone right you guys went above and beyond and made my day. Class Act guys I appreciate it!
By Doug | 9/6/2019
Bill was at the Urbandale store so Shawn waited on me and did an excellent job.
By Anthony | 9/6/2019
This all based off my first time visit. The guys were friendly and fixed my issue quickly (flat tire). I appreciated that they didn't bombard me with attempts to upsell anythibg and just got straight to the point.
By Lisa | 9/6/2019
Was the best customer service I have received and very timely manner as well... I will definitely send friends there and I'm also going back for oil changes.
By Aaron | 9/6/2019
These guys are great. Fairly price and willing to work with you. Very knowledgeable and friendly. Will be a customer for a long time!
By Monte | 9/6/2019
Had an oil change done because of how well i was treated on my last visit.
By Jim | 9/6/2019
Bill was extraordinary!
By Tommy Tyler | 9/6/2019
Customer service was great. Best I can relate to in a long time.
By Chad | 9/6/2019
Went in to patch a tire, ended up with an oil change, new air filter, windshield washer kit that actually works and a fixed tire. Car runs great and service was fantastic. Couldn't be more pleased.
By Bobbie | 9/6/2019
Just had my car aligned at a major dealership in DSM and Big O corrected it. Smoothest my car has driven in months. Amazing customer service and friendly people.
By David | 9/6/2019
in and out
By Michelle | 9/6/2019
Great customer service!

