Big O Tires

On 8/27/2016 I brought my F150 in to the Altoona, IA. Big O Tire. It was around 1:00pm or after. I had been hearing a noise in the front and wanted it checked. A mechanic test drove the truck said he heard it and it was the wheel bearings. I was told they did not have time to fix it that day but if I could leave it or bring it back they would do it first thing Monday Morning. So I left the truck with an estimate of what was to be done including (both front wheel bearings and hubs replaced, tires rotated, breaks checked, and an oil change. Monday morning I had not heard anything from them by 11:00am so I called to see what was going on. I spoke to a guy who said they were looking at the truck and not sure what it was. I said did they do the oil change he said not sure he will check. ok. I gave hime my office number to call me at. By 1:40pm since I still had not heard anything i called again and talked to Meridith. She said the mechanic did not hear a noise, but found cupping on the inside of the front tires, so he was going to change the tires and do an allignement and drive it to see if it helps. If not he will do the bearings. I asked if it will be done today, she said yes. I said I will be on the way. I live 2 hours away! When I got there at 3:45pm the truck was still up on the rack. I asked how it was going and Meridith said the mechanic was getting ready to work on it now. I asked, what do you mean getting ready to "now"? she said he was going to do the allignment and see what he finds. I walked away because she had a call, but I came back and told her that I felt like nothing was done we had discussed, and no one is comunicating with me about what is happening! I asked her "did the oil get changed at least?" Meridith said "yes!" about 25 minutes later the mechanic brought the truck around to the front. He got out and asked how I was doing and I said not so good. I am not sure anything was done to my truck that needed to be done and now I am going to be driving it away after having it here for 3 days. He told me to drive it and see if I here any noise and if I do, bring it back. I went inside, Meridith handed me the keys and a piece of paper. She said no charge, we did not find anything. Drive the truck and if you hear the noise - tape it. I left and drove around for awhile. My wife and I ate dinner and when we were leaving I noticed the oil had not been changed. The old wal mart window sticker was still up and when I looked the oil filter was still the old one. By this point it was 5:35pm. We did not have time to get back to the Altoona store so we went to the Big O Tires in Ankeny, IA. THEY DID AN OIL CHANGE AT THE LAST MINUTE. I was very thankful. Next day. noise was back. called Ankeny store and they could hear it while I was speaking to them. I also made a tape. The next day I drove back to the Ankeny, IA. store to get the truck looked at. I told them what had happened and "Frank" said he was at the other store and remembered me, though he did not know what had happened as he was helping other customers. They immediatlyey took the truck for a test drive, brought it back and put it up on the rack. They found the break calliper on the right side was bad and the roters were worn. They fixed it and I went on the way. No more problems. Still not happy with the Altoona store and how things worked out. I will stop there! from here out the review is on the Ankeny Big O Tires.

Love the service there and fast

Everyone was friendly and helpful!

The team did an awesome job helping me pick out the right tires for my application, and got rims and tires shipped in fast.

Extremely hospitable and very quick.

They got me right in! They checked my car over very well before I left to make sure everything looked good and that I would drive off safely! This place was unreal!

Leland Hall did a great job finding my four new tires at the last minute before I went on a long, unexpected trip. I give Leland and Big O five stars!

Logan and Bill are such good guys. Without them this would be just another "old style"� service center.

Guys are extremely helpful answering questions and taking care of my car.

Bill Mitchell is an Awesome employee!!! He deserves a raise!!! I've been going there for 3 years now & had excellent service. Also they have great customer service. I'll be going there always. Those guys are wonderful!!! Give them all a raise!!!

The staff was very personable and did a nice job connecting to customers.

Bill was totally outstanding in understanding my need for the proper tires for my vehicle. He showed me two styles of tires and I chose the one he highly recommended. He had them in stock and I purchased 4 new tires and asked when he could install them thinking it would be within a couple days. He said he could work me in now and have me on the road in an hour. Bill is very customer focused and I will continue to do business with him in the future.

Manager Aaron there has been very helpful! Store is also very clean

I was very happy with the service and the speed at which it was done

since I recently lost my husband I bought tires for the first time. Was treated very nice and the salesperson was very helpful. I will continue to use your store whenever needed (hopefully not often) .

Super nice and honest employees. They never try to get you to agree to a repair unless it's really needed! I highly recommend this place!

They were very nice and sent someone to change my tire to the spare so I could make it to the shop to get a new tire put on. That was very nice and super helpful. I really appreciated their help and fast service!

The two guys that work there seem to very much like their jobs. Great with all customers that I saw come in.

I am extremely pleased with the service I received at Big O Tires in Ankeny. They were fast, friendly and professional. My husband and I both had vehicles that needed oil changes and tire rotations, and they crew at Big O was able to get us both in and out in hardly any time at all. We are new to the Ankeny area, and had not found a place to have our vehicles serviced - until now! We will definitely be back in 7,000 miles!

Great friendly service