Big O Tires

I have always been a big fan of BigO and they have generally gone above and beyond the call of duty to help me out. I have really enjoyed the Jeffersonville location and have gone to them for years, even after I moved to New Albany. However, my wife has asked that I not use BigO anymore because of an unfortunate circumstance and there is still a sense of distrust. We're trying out other shops and we'll see if we end up back at BigO or stay with the new place.

I love so people is so helpful friendly do it he jobs so great I am so happy Take take people care Make so happy Do it you jobs good Thanks Big o tire team

I have felt that I was really not wanted as a customer. I waited in line to be acknowledged by the staff at the counter and the one woman that works there came from another area and acknowledged me. I am not sure what I had done but I did not feel that they really wanted my business.

Was great

I've been a customer for several years to get brake pads, have rotors turned, etc. Never had any concerns about being taken advantage of (as a female). I've only been to this new location for service twice (only recognize one person now)- most recently for a different type of repair (motor mounts). One week following installation (on my 3rd visit), I returned to find out why the noise/vibration got louder? It was too late in the day to get my car up on a rack & after the mechanic test drove my car he gave me a different diagnosis- all 4 wheels bent?? He suggested a repair/new parts (4 new wheels?). I was skeptical that this was the solution or even related to the noise I was hearing & didn't want to spend any more money/time on another appt. that week. I found out noise occurs when new motor mounts are installed in the exact same position as the old ones- can be fixed with an adjustment!

I have dealt with Danny (on site) and Dennis (phone/schedule)....on multiple occasions..each one reinforced my decisions to do business with you. Please thank them as well

Service writer was very helpful. Aligned the front end. Truck drives great! Steering wheel is out of alignment. Going to have to find an O Tire store in INDIANA to get it straightened. Also lost a hubcap after service.

Dennis and the staff was very helpful to me , thanks

Service appt was for 5, car didn't get put in till after 5:30. I'm assuming everything checked out fine with the service, they didn't say anything about it when I got my car back. I didn't receive a new oil change sticker either to show when I'm due for my next service.

you all do good work

^

Outstanding Service!! Recognized me as s Veteran and offered a military discount.

I had to wait for 2 & 1/2 hours for new tires and a alignment. salesman wasn't cooperative.

i had a great experience at Big O

I went in for an oil change and for my turn signal bulbs to get replaced I was told that they were being replaced I got the old changed in the turn signals did not work as I was leaving the parking lot. I asked why the bulbs that were replaced the turn signals didn't work and I was told it must be some other problem . My question is why did they not check to make sure that they worked before I left the building? I assume because it was coming up on 6 PM and they wanted to get out so they did not want to deal with it . If the problem had been something else how come it was never addressed while I was in the store or before I left the building ? I was at the store for 3 1/2 hours. Which the wait wouldn't have been so bad if they had at least told me anything about the turning signal is not working before I left . Very disappointed

I visited BIG O on Tuesday morning around 8:45 am, to drop my vehicle off for balance and rotate along with an oil and filter change. At 10:32 am they completed my service. I want to thank BIG O for the speedy service. In addition, the employees were very curtious and friendly. I recommend BIG O to all ny friends Tommy Uu

I called ahead to see if I could get in with out a wait . I was assured I could . I waited 20 minutes before I reminded them that I was assured a short wait for an oil change . The manager did get my car in right after . The oil change itself took about 25 minutes ; not too bad . My car then sat in the lot for 15 minutes before I notified the manager it had been sitting there . He then informed me that my paperwork was " in the pile " on the back counter . Then miraculously he checked me out . One hour and twenty five minutes later for an oil change . I believe if I had I not been proactive about things I would have been there two hours . The staff seemed very disorganized . Not likely to comeback

Excellent

The service took an hour and a half, but they did tell me ahead of time.

Everything was very pleasent as usual.