Big O Tires

I arrived at 7am on a Saturday. I asked to have my tires rotated and oil changed. The first person to help me was decent. They assured me the tires would be rotated first and the person who did oil changes arrived at 8am and I was one of the first two in line. I waited in the store and listened to the staff cuss as they talked to each other socially. They were never rude to any customers. It didn't bother me personally but I could tell parents with young children were agitated. At 10:30am I finally walked up to the counter and asked if my car was ready. They brought it out right away, how was I sitting there when my car was ready? There was no charge for my tire rotation, I have no idea if it was done. They had no stickers to put in my window. I trust the oil change was done correctly. I have had good experiences at the same location, this was not one.

I will tell you that I will never come back to Big O tires in Avon again. Peter Russell is completely dishonest. He charged me for a one time alignment without getting my approval - I thought it was covered under my tire protection plan. When he changed the alignment the invoice said - wheel alignment 6 months at $149. When I said I didn't want a 6 month alignment, I just wanted a one time, he said it would be the same price because I have a jaguar and a land rover -- supposable more expensive cars to align. All the other Big O tires in Colorado charge $89.99 - why does Peter in the Eagle Vail store charge $149. He is not straight forward. When I went in to get winter tires removed he should have told me there was a charge. He also told me in a voice mail that I have saved that my Jaguar was perfect and did not need an alignment, but when I asked for a report it was completely off and I am not taking my car elsewhere. Not only do I not recommend Big O tires because of Peter, I will go out of my way to make sure every friend I have in town is aware of the way they do business. Sadly, most people I tell seem to already have a bad story about the Big O tires and Peter.

If you want to know able my experiences over the past few years feel free to give me a call. 2019267772. I would love to tell you about my terrible experiences at this location.

Stupid people here. I brought my flat tire in and after waiting 2 hours they told me there was no nail or puncture... yup i just brought my car in and waited 2 hours cause i wasn't sure or not if it was flat... and no one bothered to ask me why i thought i was flat... They put my car back together Told me i was all set and there's no issue. Then i tell them i used fix a flat so to the back of line i go and they say it will be another 1-2 hours. Not only are they incompetent but their customer service sucks. When the garage and customer come to different conclusions, go talk to the customer before putting humpty dumpty back together and figure out why they're gave different conclusion. You should Just fire everyone and close the store. There's no point of even opening if you won't talk to your customer bevause clearly this shop has low opinion of there customers and must think they're retarded. Yup, i retired at 25 and drive a new jeep cause I'm stupid. You should let us watch over your mechanics shoulder not put is in waiting room. Heck Just give me the tools. I'll do it right the first time. Stupid corporate ppl. Wasted my day.

I have been going to you guys for many years when I need tire services. Last spring, I brought my new car to you guys to get the alignment done and the tires rotated. I purchased the 1 year deal, to be able to do this as many times as needed over the course of a year. My car has different size tires from the back to the front. They are larger in the back. Well, when I picked up my car, I had noticed a grinding while I was driving. It turns out that your techs put the rear tires on the front and the front tires on the rear. I brought it back and they put the tires where they specifically needed to be, but didn't do another alignment check after moving the tires around. I let it slide. I went back to the same shop in Eagle-Vail to have the alignment and rotation done again. I specifically stated to the service rep about the last experience and the mistakes that were made, in order to avoid them this time around. When I picked up my car, the same mistakes were made again. So, they rearranged the tires back to where they were supposed to be, but did not do another alignment check after removing the tires. Chances are the alignment is still good. But I can't help but think it's not right. And I certainly do not believe the alignment is where is should be if everything was done correctly the first time.

Item #3: I was offered a free alignment check. What do you mean? ... I was offered a free alignment??? NO ONE TOLD ME A FREE ALIGNMENT WAS AVAILABLE. This was the sorriest auto experience I've ever had. After the wait of two hours, I started to drive the vehicle home and had a shimmy in the van that was NEVER there before. I turned around and returned, and apparently they rebalanced the tires, although they didn't tell me that... I had to ask. Another hour +. Before I left, I asked what if there is still a shimmy in the van, because the way this outfit was run I questioned if they could do anything right. The man said if there is a shimmy to stop by in the morning or (he knew we were driving west), to stop at their sister store in Grand Junction. I knew there was still going to be a shimmy, because the one tire literally had 12 inches of one continuous run of lead around the rim... something I HAVE NEVER seen before. Of course there was a shimmy, we continued on to Grand Junction, waited there another two hours, they rebalanced the tires and the van FINALLY did not shimmy. THE AVON STORE YOU HAVE SUCKS AND I WANT SOMETHING FOR MY WASTED TIME, YOU GOT THAT YOU STUPID SHITS. I'm sending this to the corporate office and hopefully they will so something otherwise I am never using big o again.

Well I brought my Audi in to get new tires put on. When I picked it up I had a brake sensor going off. They said they could not fix it but bring it somewhere else and big o will take care of it. Well they did not take care of it and will no longer stay by their word and fix it. Now I'm stuck with an Audi that does not work properly. Big o sucks. Lots of tire places within 300 yards of big O tires. Go to them they'll Beta go prices. Big O tires sucks!

After hitting a road hazard on I-70 we went into the Avon Big O tire dealer to get it repaired. The damaged tire was new and covered by a road hazard warranty. After selling us a very expensive replacement tire, the Big O manager was supposed to return the damaged tire the day after we left so that we could recover our claim. After hearing nothing for over a month, I called the Big O manager and was told that he would look it. After another month and several more phone calls with the same story, we contacted the tire manufacturer who was very helpful. It was finally determined that the Big O manager in Avon never returned our damaged tire. After prodding from the tire manufacturer the Big O manager finally turned in the tire and ultimately we received our warranty claim. This whole thing took 3 months and many many phone calls to finally resolve. A one-star rating is being generous.

I took my car in at 7:10am to have snow tires(that I bought from Big O tires last year) put on my car and to have the alignment checked and to check the windshield wiper tank. They said it would be ready about 2. I arrived at 3 because that is when I could get a ride there and found it was in a line to have the alignment checked such that it was going to be 2 more hours! It turned out to be 2 hours and 40 minutes and they did not even check the windshield tank! I was talking with someone else who had brought his car in an hour after mine and his car was aligned before mine! Awful experience...will never go to that store in Eagle Vail again.

I usually use you guys a lot, have for years for personal and business vechicals, but last time I was in to get a plug in one of my tires, the guy behind the counter said he could take it right in and it would be "just a bit". Two and a half hours later, and many "hello? where's my car?" and avoiding me like the plague, it was finally ready. Yes, it was a busy day, but that's why I had checked, I could have left the car there and come back later. But NO communication or apologies. It was an absolutely ridiculous experience. I gave a death stare as I was handed back my keys and vowed never to be back.

BIG NO! this shop has screwed up something every time we've gone in and we will never go again. The staff is clearly not interested in their customers or listening to what they need. Worst place to go for tires or any of your needs in Eagle County and maybe even Colorado.

Took my truck in to have a leek plugged, they told me it was in the side wall of my tire so they could not fix it needed a new one. But they could not match my big tire. I would have to buy 4 new tires for. $ 1,300.00 . and would take 3 days. I told them it was not in the sidewall. So i. Called around and found a shop that could sell me a new tire. $230. So i orederd it ,picked up truck drove to frisco droped it off that night. The next morning they called , truck was done . went to pick it up the bill $ 27.16 .they patched it . not in side wall!!!!! Like i said ,and did not charge me a restocking fee.So please go to utopia tire in frisco. Never go to big o.Scam.I bet they never even took off my tire.

I came in for an oil change and tire rotation and was told they had time to do it right away. They immediately took my car down to get the work done as I waited over an hour and a half to get the oil changed. When I left and got on the interstate the tires weren't balanced so I had to turn around and come back to have the tires re-balanced. When all was said and done I wasted 3 hours of my day at Big O Tires. And after all of that they didn't even reset the oil light in my vehicle and it smelled like cigarettes smoke...

In the winter, I went to Big O to buy winter tires. I stood outside in a blizzard for 35 minutes until they would open the doors at 7:00. The 30 freezing customers watched the workers drinking coffee inside the warm lobby while we waited. It then took 3 hours for the tires to be put on my car. Just had the winter tires taken off and had to buy new summer tires. Another 3 hours, but was told it would be "minutes." Got great tires, great deal and really nice manager who apologized, but it was a disappointing experience again.

Absolutely the worst experience I have ever had in my 62 years of living with a vehicle maintenance. Customer service was poor, receptionist rude and the manager was on responsive at this point I'm still waiting going on two hours for the manager to come speak with me. I would not recommend this place.

Made the arrangements ordered the tires the plan was to drop the car early since I had to drive 2 hours to work Wednesday morning. I dropped the car off at 6:00 am. Returned to pick up my car at 6:30pm. Was told the vehicle would not be done until 8:00pm. A number of cars were ahead of me because I dropped the car off before hours and did not hand my key to an employee. Even though I made the arrangement the night prior. i had to make arrangements on the fly for my children to get picked up and dogs get let out and dinner made since I had to wait over 12 hours to get tire put on. UnacceptableThere are 4 other tire service options which from now on I will use one of them. Big o has lost not only our 3 cars but my daughters my fathers brother sisters 4 cars and once this hits face book it will be an entire valley. Poor service

Guys who changed out my tires broke a piece of the interior of my Subaru Outback, a hinge that's used to hang grocery bags/other items on and adds utility to the car. I don't mind paying more for service at Big O, but I won't be back after this. Don't be irresponsible and just throw heavy tires in the back of someones car, break something, and then not offer to fix it.

I brought my truck in to get tires changed, after a few conversations it was concluded there were lug nuts and no special key so i was told they could break them off....... end of conversation. When i went to pay they charged me $25 PER LUG NUT in addition to the standard service! The total time they had my truck in the bay was 25 minutes to do all the work including mounting balancing etc etc. The managers attitude was that of a 12 year old child in the sense that they kept lying to my face saying he told me exactly how much it was going to be and didn't care about customer service or hearing my side at all. He kept repeating the total i needed to pay and was not willing to work with me at all. Will NEVER go back to this shop as they don't care about customer service or doing the right thing.

After a 2 hour wait for a tire balance and rotation, I drove to Gypsum. The car was shaking so badly I turned and went back to Big O. They had to re-balance the tires and charged me $110 for an alignment. The car was fine when I brought it in??????

Went in for an alignment after getting new tires, after waiting 2 hours with almost nobody else in the store I was told that that they can't do an alignment because my outer tie rods are bad. They were replaced around 30k miles ago and are still in excellent condition. Wasted my time just to try to get me to buy parts I don't need. Go somewhere else if you need an alignment.