Big O Tires

Lost my rear bumper cover again. Over charged for an oil change

The service while checking in was professional. I was however disappointed my oil change & tire rotation took 2 1/2 hours. An average day weather

Horrible experience. Showed up at 6:30am for 7am opening with 8 other possible victims in front of me. Needed four things serviced and willing to pick up vehicle at end of day. They called mid-day with two service items completed and said it was "done." My #1 service issue was new brake pads. Was told by Big-O, "shouldn't drive the vehicle anywhere outside of Eagle Vail" and told me to "come back two days later" or whenever because they don't take appointments. There were, "too many other vehicles" meaning oil changes and tire service were more important than my brakes. I had an emergency on my hands so called Integra (Gypsum) who understood my dilemma and stayed open to help me. Big-O Avon was a Big-Disappointment.

Driving out of the parking lot I realized my car had a giant scratch on my leather steering wheel that's approximately 4 inches long possibly from a ring someone was wearing. Obviously nothing you can do about it but super annoying that there was damage to my car during a routine oil change and it was never addressed. I won't return again.

Been putting an insane amount of miles on my truck recently 6,500 miles just this month noticed the front tires were a bit worn so before I drove back to arizona with the kids I figured I would just put a new set of tires on it. So I called Big O Tires in eagle vail colorado on Friday to order me a set I was told by the woman on the phone if I got there on Monday at 7am it would only take 30 mins to put them in which was perfect since I am on vacation. So I got up at 5:45am get the baby ready to roll and show up around 6:45am I walk in at 7am only to be told my tires are not there and won't be until tmrw all i need is the address of the moron who didn't order my tires so I can adopt them 30 puppies that keep him up all night so he can understand how precious peoples time and SLEEP are and never waste mine again!! #YouHadOneJob #Epicfail #BigOTiresEagleVailColorado

Jeep Rubicon. Bought "off road" tires. Nitro 295/17. Expensive; $300/per. $1,600 all said and done. Old OME should be 50 psi. Checked new tire psi after 2,500 miles. Read 40-42 psi. Sidewall and internet says it should be 80 psi! Big difference. Do I really have a 4 tire leak? Do not thinks so...

I called the store about getting tires installed, they said they could get me in and out in about a hour. When I got there 10 minutes later, I was then told that it'll be 3-4 hours. I don't have that much time to waste, so I make a appointment for the next day at 9 am. Get there at 9 am, and the store isn't open. 915 the store opens and there's no record of my appointment. I have nothing but negative experiences at this store and won't be returning.

Probably not going back:(. Store manager was respectful and polite and very responsive when we brought issues up to him.

Took my car in because my whole car shook, and pulled to the left. On my way to big o, I get a flat. AAA changed my tire and put my spare on. I finally make it to big O they tell me it's an alignment problem and that they'll fix my tire for me as well. $130 later, they tell me it is all good to go. Go to pick up my car, they left my spare on the car and my whole car still shakes and pulling to the left. Go back into big o to ask them too look at it. 4 hours later they do two more alignments and tell me they can't figure out what is wrong with my car. That it could possibly be the tires but there is nothing physically wrong with them that they can see. Now I'm back in my car, and my whole body is literally shaking as I drive away. I go in for a second opinion somewhere else, 30 minutes is all it took to tell me the lining in my tires is practically gone and that they could blow at any minute. New tires and another alignment later (my car was still out of alignment although big o claims they did an alignment 4 times), my car feels brand new. The best part is when I went back into tell them about what had happened, the manager became very condescending and refused to admit they had done anything wrong.

My husband took my car in to have the winter tires swapped for the summer ones and to get the oil changed. Big O requires appointments now. 2:00 appointment. They didn't start until 2:30. 1/2 hour later they came out and said 2 of the tires needed replaced. They did not swap any tires. Took the car out front saying it was ready. Oops! They forgot to change the oil. My husband had to wait for 2 more appointments after him before they would change the oil. 4:30 car was ready. And they did not re-set the "time for maintenance" message on the car. Very disappointed!!

Well I brought my Audi in to get new tires put on. When I picked it up I had a brake sensor going off. They said they could not fix it but bring it somewhere else and big o will take care of it. Well they did not take care of it and will no longer stay by their word and fix it. Now I'm stuck with an Audi that does not work properly. Big o sucks. Lots of tire places within 300 yards of big O tires. Go to them they'll Beta go prices. Big O tires sucks!

I got to the location at 645 am so I could be first in line for service.They didn't start working on my car until 845 without telling me.

I needed to get 1 tire mounted and balanced. I called Big O Eagle-Vail and they said they couldn't get the tire so I was forced to order it online. After arriving at the shop I was quoted $30 for the mount and balance. I asked another employee and he said it was $18. I ended up paying $25?? What gives?? It took 2 hours to have the simple job done. After leaving the shop my tire pressure monitor went on saying that the tire was losing pressure! So, now I have to go back and deal with these clowns to get the tire pressure monitor fixed. And one more thing, I thought they would dispose of the old tire, but when I got home I noticed they had put it back into my trunk and didn't tell me. What a joke, I've tried to be patient with this shop but I am done. Losing another local customer because of terrible service!

Got my breaks done, when I left the shop I had no breaks. I took it back they said it was because I need shoe drums. I want home I let the air out of the break lines and it work. All in all, who ever did my breaks doesn't know how to install breaks

I went in for a simple tire rotation and a $25 oil change since I received a coupon for it in the mail. I waited in their waiting room during the service. After an hour and a half the sales clerk came up to me to give me my keys and asked if I had been told about them having to buy a new bolt and nut for my tire while they were rotating them. No one had come up to me during my wait to tell me about this, nor did I receive any phone calls from them. So even though this should have been free, since they did a 'service' to my car without my permission, giving me no choice but to have to pay them, they ended up charging me $100 dollars for my oil change, and a 'replacement' of a nut and bolt. Can't help but feel like they took advantage of me since I am a young woman. I don't think I can trust taking my car to Big O anymore since this was not the first, but the second time this has occurred at this location. Seriously disappointed.

Told me tires would be here Monday now not until Wednesday but sounds like there not sure. To bad my work revolves around me driving so really tough to plan around these guys when im not sure when im getting new tires.

Just frustrated with the attempted "upsell" on the vehicle needs. Unfortunately I know my own vehicle and have a lot of experience on repairs. I also have a long history with several Big O dealers and this was a one of the worst experiences I have had. I came in for a rotation, balance, and alignment....took over an hour....no alignment was performed due to bad ball joints....the service guy saying that it couldn't be done unless I had new ball joints. This simply isn't true. On customer service. just make sure the recommendations are communicated more realistically and honest.

Peter was playing on his phone; when I asked him why my car was removed from the alignment lift, and was parked, but not finished with service, he shrugged and said he didn’t know, he said, “that’s just the way it goes.” Nicholas quoted me 2 hours; the service took 4.5 hours as I waited. He apologized and failed to communicate with the alignment tech the services required, so the tech just removed the car from the lift. When I asked why the car was removed, the other associate who I didn’t gather his name, told me, “just go down and talk to the techs and let them know what you need. I’m really busy and we’re really bad at communicating here!”

I have always came to Big O in Eagle-Vail Colorado for any of my car needs. Usually they provide excellent and timely service. I got my oil changed last week and it took them almost 4 hrs to complete it, I even made an appointment the week before. This made me extremely late for work and interrupted most of my day. It should never take 4 hours for a simple oil change.

I was first in line on Saturday morning at 7 AM. Was told our tire would be repaired that day. The tire was never repaired and we are still stranded. The travel trailer is still stuck in the parking lot waiting for a tire. No one ever called or communicated anything to us