Big O Tires

I purchased 1 set of winter tires, with rims, and TPMS as well as a set of winter tires. Total I spent around $2,000 on tires. At the end of it when I was leaving was told that the TPMS would not work and my tire light would constantly be on and given no reason or solution. Now, I am driving around with a vehicle safety feature that no longer functions properly and having spent $300 on TPMS that doesn't function. Taking my car to a dealership to see if they can solve the problem.

Friendly professional service.

The day after my new tires were installed as I drove over Vail Pass tire pressure light went. I stopped at Big O Tires in Frisco and had them checked. They told me that the new tires have very low pressure and took care of it for me.

Thought $25 dollars to remove a nail from a tire that I bought from Big O in Castle Pines, Co was excessive

I was very disappointed because I waited 3 hours Dennis told me it would take 2 hours for an alignment and four new tires to be put on they only had my new tires on and no alignment Dennis wanted me to wait another hour or so because the alignment was backed up I have never waited two hours to have new tires put on other places I've been to happen within 45 minutes with an alignment check I believe I did need an alignment but I have to get it somewhere else because I'm not going to wait two hours thanks for the tires are nice financing was very helpful

Peter and his staff are always nice.

Great customer service, love the people. Prices are steep for an oil change.

Very good service

I noticed within a day or so the alignment was off after having it serviced, but I didn't make it back in until I was at 3000 miles. I had tried the Avon location after 4 years of going to the Frisco location, because I hoped to get friendlier customer service. They did the free tire rotation and alignment check. It had seemed to be pulling to the left, right after I had got it fixed. I was told I had needed to come back after a day or two if I had wanted it fixed without paying for a new alignment. When I purchased the tires in the first place I was never offered a plan with or with out a warranty. I would have purchased at least 6 months if I had been. I've gone to Big O tires for close to 8 years for tires. I've never had to pay more for a warranty on a basic alignment and set of tires, at least within a couple months or like 6000 miles. Not sure if I should even try another location or just another company. The stores and employees in Denver and Littleton are awesome, but to far.

JAMES , A FINE WORKER AS SERVICE MGR IS LEAVING , STEVEN , SALES ,IS VERY GOOD AT HIS JOB , I'M OBSERVING LOTS OF TURNOVER AT THIS LOCATION SINCE I HAVE COMMITTED MY AUTO SERVICE NEEDS TO NTB , RYAN LEFT FOR WOODRUFF RD , JASON HAS LEFT TO SPARTANBURG , IT SEEMS YOU MAY HAVE SOME RENUMERATION PROBLEMS TO SORT THROUGH TO KEEP GOOD , QUALIFIED STAFF ON BOARD , GOOD LUCK , I'M AN EMPLOYER & MUST HAVE GOOD FOLKKS TO BE SUSTAINABLY SUCESSFUL , KINDLY , PATRICK LAW

I spent almost $800.00 in your store and when I came to pick up the vehicle no one even explained to me the services that had been performed, their opinion of my car's condition or any work that might need to be done. The guys just made me sign to pay, tossed me the keys and said "here you go". When I asked where I could find the vehicle, the representative just said "use the panic button". :-/ The car runs great and it's nice to have new tires, but maybe just quickly walk me through all of the points of the inspection and tell me what you guys did, i.e. what did I get for what I paid for? It just kind of felt like once you had my money you were happy to just get me out the door.

Service was good, only sucked because it took 6 hours to put tires on my car.

Had a tire with a slow leak. Big o told me I needed a new pressure sensor. My car doesn't even have them so before they ordered the $120 sensor I had them recheck and oh yes I don't need one. Re sealed the rim and all is good. Not impressed with the knowledge of the employees. Seem to rush to conclusions

Even though Peter was extremely professional, kind, and knowledgeable; I was quoted an hour wait time that turned into over 4 hours.

I purchased a set of Bridgestone Blizzak snow tires from Big O in November 2015. The tires themselves are incredible and I would highly recommend them to anyone looking for snow tires. My experience at Big O has been a different story. Due to them not taking reservations, service times are always longer than originally quoted. It seems there is also seems to be some discrepancy in the paperwork they maintain on their computer system so make sure to retain all of your paperwork such as receipts and rebates. When I purchased my tires I was quoted that I would receive complementary alignments for the life of the tires and a full complementary synthetic oil change. This was THE determining factor in me choosing Big O over a less expensive competitor. When I later went in to collect my Oil change and alignment I was told that I was only given a $40 rebate towards an oil change. I was also told by one employee that I was given a complementary alignment assessment, not the actual alignment. I declined to have the alignment be performed at the time and opted for a complementary tire rotation. When I came back to collect my vehicle another employee informed me that I did indeed qualify for complementary alignments for the life of the tires. However, I did not have the time to have this service performed as they were already running an hour over my quoted time for the oil change and rotation. After picking up my vehicle I noticed my tires were out of balance. It appears that in the three hours it took to perform a oil change and tire rotation that they either forgot to or didn't have enough time to balance the newly rotated tires properly. I had to return my vehicle at a later date and wait another hour while they balanced my tires. This service was given to me at no cost and with no argument. TL;DR: Get there early and be willing to part with you vehicle for ~6 hours whenever you drop it off with Big O. Retain all of your paperwork and get any purchasing incentives in writing. Write down the name of the employees you work with. Check to make sure your vehicle is performing properly when you collect it from the shop.

I usually have nothing but great things to say about you. One of the service advisers even knows me by name. I went in for an oil change, and said look at the shocks, if they had time. I said I only have an hour today. 3 1/2 hours later, my oil change car was returned to me. On the plus side, I completely missed my 9:30 meeting ( I was in the shop by 8 ) and I did get to watch the entire Price is Right episode, and The Andy Griffith Show I do NOT want to be contacted, like it says on the next page.

Hi. When we went in to put snow tires on my vehicle, we asked if the tires that were on the car could be used for awhile longer. The technician assured of this.. I do not know his name. That was back in like oct or nov of last year. I wanted to know so If i needed new tires, i could put money away for that particular reason. When we came in on SUNDAY, May 7, they brought one of my tires up and it was completely balled, so guess what, I had to purchase new tires, all the while thinking I still had time to save up for new ones. That happened on 2 vehicles and we ended up spending almost $1000 we weren't planning on spending, and which would have been easier if we had an opportunity to save up the money. Otherwise, the service was good. Just though you should know. Thanks.

As I have said before, Elliot helped me a lot. I am unimpressed with the assistant manager. There is no reason to be cold to customers or employees.

Had appt 9am to get my truck tires changed& balanced. Took them 7 hrs to call it was ready but I had called an hour prior checking if my truck was ready on hold 10 mins and was told they would check & call back.By 4pm I headed to Big O stores to check on vehicle when they finally called saying truck ready. Thank goodness I didn't need truck. But what if I did or had something come up where I needed my truck within the 2 hrs. And even two hrs a bit much ??

I purchased 1 set of winter tires, with rims, and TPMS as well as a set of winter tires. Total I spent around $2,000 on tires. At the end of it when I was leaving was told that the TPMS would not work and my tire light would constantly be on and given no reason or solution. Now, I am driving around with a vehicle safety feature that no longer functions properly and having spent $300 on TPMS that doesn't function. Taking my car to a dealership to see if they can solve the problem.