Big O Tires

I love coming here. And my car loves it too. Everyone is trustworthy and extremely helpful. Great customer service, all people I have had help me have been beyond kind. The last one though, he wasnt rude,but he either wanted to get off work soon or was just tired because he didnt seem as happy to help me. I felt a little uncomfortable because I was so used to always recieving the BEST customer service. Still my spot to go to! Theres been so many positive experiences here. Thank you guys for all your hard work!

They always do such a great job changing my oil, rotating tires, check in the wheel alignment and resetting the oil change reminder on my Lexus.

Fred was awesome in helping my wife and I he went above and beyond to satisfy all our needs! He even said if we find out that we had a warranty available he would refund us our charge as well.

They told my husband and I what what happing with my car. They got me a Uber ride when my car was done.

Excelent customer service .

The team was informative and professional

My 2013 Chevrolet Sonic had a single flat tire (shredded, but we won't go there). The Hankook Tire (H428) had been discontinued ... and no other Tire Service had one in stock ... except Big O. Chino/Chino Hills Big O was able to order from their Warehouse, do the Install, and have the New Tire ready to go in just a few hours. When I returned, I was good-to-go. Thanks

Stopped by at the last minute to check a low tire. They fixed / replaced a bad tire valve FAST and didn't charge me. I'll keep buying BigO tires and their great service.

Fred Salazar and Sarfaraz Bawa are the best. They always call me by my first name and are always friendly. They make me feel like I'm one of the family.

Honeststaff… car problem explanation

The manager and staff at the store or consistently excellent we bring our car in for service on a regular basis and will continue to do so highly recommended service very conscientious and professional

Informative and friendly service.

Nails in new tires and service was excellent and quick friendly.

The check-in process was efficient. Due to high volume of customers, I was told about my expected wait time. It was communicated upfront and was delivered in time!

Victor, Fred and Alex were all so very helpful, knowledgeable, friendly, trustworthy and professional. They explained in detail the service done to my cars, yes plural, cars, I had 3 cars serviced on the same day. I recommend Chino Big O Tires to everyone who wants and needs straightforward excellent service.

Fred the manager was very friendly and thorough

Fred the store manager is friendly and is upfront to let the customer know what is the issue of your vehicle. A pleasure to deal with

Scheduling my appointment ways quick and easy. When I got there they were friendly and quick to start on my vehicle. I was in and out of there in less than an hour.

I watched quietly as Fred was training a new employee on handling customers at the front desk. The new Employee seemed a little bit nervous but remained calm just by the way that Fred Spoke to him in his in a low, calm voice . Fred allowed the new employee to handle as much as he could but watched carefully to make sure that all the paperwork was done correctly. If an error was made, Fred saw it and took over and showed the new employee the correct way to do it. Good Job, Fred

Doug was courteous, honest and professional…I brought both cars in back to back days and even though he was very busy one of those days he kept the same demeanor and consistently kept up with the flow and did not change hi calmness