Big O Tires

I had a tire blow out, installed the spare and put the 6 allen bolts holding the chrome lug cover into a zip bag, labeled it and pointed that out to Isaac the service writer. After picking up the car I discovered only 4 of the 6 bolts were installed. Paraphrasing, Isaac tells me his installer would not forget or loose them and I am mistaken about providing the bolts. I might have accept that the installer lost them but not Isaac's attitude. My last purchase at big O.

Service, communication, and time spent waiting for the vehicle

Not Good ..Not good at all I call to go and they where booked ..ok I understood so I made an appointment @3pm the next day I had got a quote and liked the price when my husband went the changes him a lot more and said they were giving us a deal ..I don't want that deal I wanted the quote I had got to TOP IT ALL OFF THE BROKE THE TIRE SENAOR TO MY CAR AMD SAID THEEY FIXED IT! MY CAR IS STILL READING THAT THERE IS A TIRE MONITOR WARNIG AND IT NEEDS TO BE SERVICED ..THEY WANT ME TO TALE IT BACK BUT I DONT TRUST THEM WITH MY CAR ANYMORE .SO ANGRY!!! NEVER AGIAN ...

Nice friendly staff, and I only had to wait 20 minutes for my car to be ready.

I got other quotes for the work I needed. Big O was the best price. They also identified another issue that needed to be sorted. They worked out s new price and I felt satisfied it was fair and honest.

Because the staff is incredible and they are respectful ,and they also take care of the military

Great service as always

Isaac was very professional, explained well everything, talked about possible options of tires, insurance etc. He was knowledgable and courteous.

Mechanics Carlos and Isrial were very thorough and met my deadline to enter my car into a weekend show. I appreciated the special care they took with my Cobra.

I called Isaac and he told me to come in early. I did, he knew who I was and the whole process was very easy.

Your employees took care of me explained different options and pricing. They looked out for the customer they just weren't looking for a sale.

Very professional & efficient