Big O Tires

Worst service ever. I had to ask them to help me. Two managers were sitting in the office talking and just ignoring me. I asked twice if they could help me. It was near closing and it felt like I was interrupting thrm.

Super professional, clear and quick! They always treat me like I was there first customer. I just needed to check the low tire pressure gauge, which was free and they treated me the same as when I bought a tire from them. I’ll be coming back for sure!

I cannot express the feeling of exasperation I experienced at the BIG O Tire store on 4th street in Santa Rosa, I was left to wait in the reception room from 7:30 -8:00. I expressed my desire to have someone look at one of the tires because of the warning light. When 8:00 came a customer burst through the door and was going to take my place. Thankfully, the agent/owner? aked the man to wait that I was first in line. The agent knew why I was there, but he acted like he did know or care (mostly) that I needed to go to work, was late (at that time) and just wanted a quick look to see if there was a nail. After discourteous (I thought) treatment, I became a little disgruntled saying that no I cannot leave the car I have to go.... The agent was rude to me because I was showing my agravation at having to answer all of his ridiculous unnecessary questions and wasting time. He gave me back my keys. So I wasted all of that time.

The staff was very helpful and didn’t try to up-sell

Although I have gone to the store in the past, when I called a couple of weeks back, I was put on hold to be transferred to the store by someone everdently not associated with anything other than selling tires. I decided to wait to talk to someone, but after 10 minutes on hold, I decided not to go back to Big-O In the near future.

All of the workers were so nice and polite ! Super important to me !

Took my vehicle in 3 times for the alignment to be done after installing tires, the technician couldn't not get my steering wheel centered. I will have to go somewhere else

right price, fast service.

I came in for an alignment and tire rotation. The quoted 1 hour appointment took 1.5 hours. I was late for a meeting after because of this. Not the end of the world as long as the service was done well. I had this done because we were leaving the following day for a 1,000+ mile trip. I have spent the first 500 miles with my steering wheel 10-15 degrees to the right in order to drive straight. Very frustrating to pay good money for an alignment and not have it done correctly to center the steering wheel.

They had no problems with getting me in quickly with a last minute tire purchase. They were very helpful indicating other concerns they had with with my vehicle and show actual concern for my safety

I had an appointment which I made online. I called and confirmed the appointment on the phone. When I got to the store oh, they had no record of my appointment. After a fairly long wait, they did take care of me.

Friendly efficient service. I have taken 3 of my cars recently to this location and I will bring them back.

I got a oil change and they didn't even top off my fluids. There was no notes on the paper they gave me to show the work they did. Also a gentleman said he would inspect my car to entail if there was anything wrong with it. He never got back to me and there was no notes!

Quick and fast. Friendly personal.

I had set an appointment for 12:30 to install 1 tire and 2 hours later my car still in the spare. The store is going through a remodel, but still the work bays and parking lot were littered with debris. Prior to my appointment, calls to the shop went unanswered. This is a 180 degree turn from my experience with the previous owner.

Good customer service and speedy work to get my vehicle done in an appropriate amount of time.

I purchased the 2004 Chev. Tahoe from a mechanic friend of mine who works at local Chevrolet dealership. He told me that everything was fine on the vehicle except that it needed an oil change. I took the vehicle in for an oil change and a front end alignment. They changed the oil; however, the counter person told me that they could not do the alignment because it needed ball joints, an idler arm, and a pitman arm assembly. They also told me that I needed new tires since they were weathered cracked. The tires are in very good shape and there are no signs of cracking. I took the vehicle to two different garages and they both said that there was no need for the parts in question. I had the alignment done without any issues.

The salesperson, Daniel Ortiz, was professional and friendly, and the technician, Gilbert Padua, did a good job rotating my tires. This location is also convenient to where I live.

I initially came to have a screw removed from my tire! But I also was going to have tire rotation and oil change. Only after returning home from a 90 min visit did I notice the screw still in the tire and no tire rotation preformed!! On returning to shop they quickly recognized there error and fixed the problem! Not impressed!!

Daniel, your employee, was very knowledgable and personable and went the extra mile to explain everything. Couldn't be happier with the service.