Big O Tires

I had an emergency tire replacement, which took about 3 hours. My car was towed to your facility and the service rep up Front was courteous and polite and gave me an estimated wait time, which aligned with the actual completion time. Considering the circumstances the service was perfect . Thank you!

Amazing service as always. Sanjeev is awesome.

This is the third time I've used Big O Tires in San Mateo to work on my 2000 Corvette. This time was as excellent as the two prior times. In all three cases, the front office staff as well as the technicians, who worked on my car, were first class. Jason is a dedicated and professional manager, who is always honest and efficient in getting things done. As a customer, there isn't more I could ask for. Their prices are extremely competitive, which makes the experience all the better. The work was done well and on time. I can't recommend this shop and these folks more highly.

Took me immediately and repaired my flat.

The staff was friendly & knowledgeable. They were able to fit me in at the end of the day at the last minute when I needed it most. The service was fast & efficient! Thanks for being amazing!

Was excellent they are tender very well

needed low beam & back up lights replaced today. Jason, the store manager, scheduled the bulb replacement work expeditiously. The work was completed satisfactorily. His attention & professional courtesy made me feel like a preferred customer.

Excellent Service with Friendly and Efficient people.

Cameron was awesome. He provided outstanding customer service on the phone, and in-person.

Big O is not just for tires! My vehicle stopped working while at a stop sign. I had it towed to Big O. The guys were great. Upon diagnosis, the problem was explained, fixed and completed within a few hours. I trust the team at Big O and highly recommend the shop.

I visited this Big O location last week due to a nail in my tire. Upon arrival, they were very busy, but a tech was able to come and see the problem, explain it couldn't be patched, and order a replacement tire. They arranged for me to bring my car back over the weekend, so they could get me back in my car as soon as possible Monday. A technician called me to inform me there wasn't actually a nail in my tire and a new tire wasn't necessary. He wanted to hear all my concerns so that he could accurately diagnose the problem. I appreciated this immensely! I know I could have gone to another tire shops and they could have easily changed the tired and charged me for a new tire I didn't need. I have used Big O in another state for many years and I am so glad I have found another location here in California that I know will honestly help me. I absolutely will be going back! And my family members are very impressed with their honesty and customer service, that they want to bring their vehicles here, too.

I always feel that Jason and his staff are giving me good honest advice and never try to upsell me. He is very careful about giving advice that maybe a conflict of interest. They have always done a wonderful job taking care of my car. My only complaint is that they're too busy!

I love coming to this store and been confident that am definitely going to get a great service with a great smile...knowledge of any thing I need to ask ... I most definitely will keep coming to the San Mateo store Great job guys!!!!

Great employees

Car tire warning light came on unexpectedly. Since we have used your store in the past I called, and was able to get in right away. Ended up getting 4 new tires after technician explained why and showed me I needed them, with alignment. Very pleased with service. I have a high trust level with the Big O Tire stores.

it was finer

Service and cost: I was so pleased when I got my oil changed... I needed new struts on my suv. I didn't feel pressure to buy anything and they took the time to show me the old ones and what the new ones would do and showed me safety concerns. I also had a broken sensor that my dealer never once offered to fix or replace and they did and my work was done efficiently. They gave me a truck to drive for a few hours. Overall Jason and his team are A+

Everything was great

I use my vehicle to compete in autocross competitions regularly so the abuse my tires take is above average. I needed some last minute tire flipping / alignment and Big O Tires was able to deliver on all those services. The service staff understood my needs and had me out the door in reasonable amount of time. This was my first visit and as a result they have earned a repeat customer. Thanks Big O Tires, you will certainly continue to see me make appointments every few months to have some service done.

Friendly and efficient