Big O Tires

566 ratings
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Location

2160 S Ell Camino Real,
San Mateo, CA 94403

Robert

By Robert | 2/17/2020

Great job. They were helpful, informative and

norman h

By norman h | 5/8/2024

My car was ready right ontime. suggestions for further work was spelled out clearly. Miles, your employee was excellent.

Laura

By Laura | 2/6/2020

As always I'm satisfied with the friendly customer service, they are helpful guys and seem pretty knowledgeable .There's been a decline in the waiting Room area, things could be spruced up a bit to make the long wait little more pleasant. New chairs could be nice in the waiting area.... the bathroom was pretty filthy. Overall experience was good.

nickh

By nickh | 5/1/2024

Sam the Big O employee who checked me did a great job explaining everything to me. Also when he called the day before to check what tires I wanted he did it in a professional manner. Great customer service!

Beverly

By Beverly | 1/30/2020

This is my second set of Big O tires. The recently replaced tires were on my car for 8 years That kind of quality I like. That is why I returned. I also liked the quick availability of the right tires and the fact they readily checked my tires free of charge twice when the tire pressure light went on. I will continue to use BigO tires.

EM

By EM | 4/19/2024

Muy buen servicio al cliente muy amable me atendió al instante que llegue y lo que me gustó que habla inglés y español muchas gracias ⭐️⭐️⭐️⭐️⭐️

Nicodemus

By Nicodemus | 1/29/2020

Free rotations after I bought my set of tires. Also they found the impossible to find leak in my tire. Good job!

AMOBulldog10

By AMOBulldog10 | 4/19/2024

I was helped by a couple of associates. Dante helped get me scheduled and asked about tire information. The second associate took care of me upon arrival, oversaw the inspection of my tire and recommended a tire repair was the best course of action as opposed to new tires.

Robert

By Robert | 1/20/2020

Excellent customer service was provided by Gary.

Jen W

By Jen W | 4/10/2024

Customer service was great. They were very helpful and professional. They answered all my questions.

Ronald

By Ronald | 1/20/2020

Excellent customer service

Seth

By Seth | 3/28/2024

Everyone that I talked too, from my first phone call to schedule my appointment to the person that greeted me and handled my purchase was friendly and did a great job.

Frank

By Frank | 1/14/2020

Keep up with your service quality.

Anthony C

By Anthony C | 3/9/2024

The day before I was contacted by Big O to talk through what would happen. The tyres I ordered on line were not available but the staff member called me back and offered a suitable alternative. The staff member on the day was extremely polite and professional.

anonymous

By anonymous | 1/14/2020

Great service. I trust that they dont do anything to my car that doesnt need to be done or without my signature first. Did a lot of maintenance so they gave me a discount and I used a groupon so it didnt hurt my wasp let too much.

Joe

By Joe | 3/5/2024

Just a very easy/low maintenance service with no headaches. I appreciate how quick everything was handled too.

Marijane

By Marijane | 1/2/2020

Gary was very helpful . My car was done quickly and service was excellent

Just

By Just | 3/1/2024

I found the online appointment system quite user-friendly. However, upon arriving at the site, I discovered that the tires I had ordered weren't available. Thankfully, Stephanie, the associate, was very helpful. She managed to find similar tires for me and even gave me an estimated time for installation.

David

By David | 12/31/2019

They helped me relatively quickly

Anonymous

By Anonymous | 2/12/2024

Alignment was done perfectly and the staff was friendly