Big O Tires

We brought our business to Big O Tires after receiving poor quality work on our vehicle from another place! We are so happy we gave this company and location a chance!! Very happy we changed!!!

I scheduled an appointment that morning and showed up at 3 PM for my appointment. The guys were friendly, the service was quick, and the price was fair. To get 4 new tires and a wheel alignment, i waited about 45 minutes to an hour.

Great Experience: The service was really good.I even signed up for Snap Financial and Service Agent was able to explain well how it worked.The waiting room is the best I've ever seen.Big TV and snacks too!

Had the tires in stock, and an appointment that works. Friendly staff.

I went to the San Tan Big O for an estimate on an issue with my struts. The store manager, Joe Heiken, personally met with me and we took a drive in my car together. This was extremely impressive to me as most mechanic shops don't do so with the customer. I was able to talk through all of the issues I had been experiencing with my vehicle. The day of my service, I was greeted in the parking lot, and escorted in to the waiting area where there was food and water available while I waited. There were several things I was completely impressed with: the cleanliness and the friendliness. I was taken back how welcoming the employees were during my wait and never made me feel out of place. For a woman to find a place where she's respected and not taken advantage in terms of being sold repairs or services that aren't needed, is extremely important and valuable. I have already shared Joe Heikens' information with friends and family and will continue to recommend this location to others. His dedication and leadership is extremely evident in the daily store functions as well as the efficiency and knowledgeable staff under his tutelage.

The sales associate explained everything in detail. He took the time to suggest recommendations based on the mileage of my car and worked within my budget.

Forgot to schedule appointment for maintenance so we knew we would have to wait but it's so nice at this facility it was like a little vacation to sit and watch t.v./ read. I have recommended this store to at least 10 people and all tell me they too have been very pleased with the service, the estimated wait times, etc. One friend bought a new set of tires and was given an additional discount because it took an hour longer than expected....he was floored! Another lady friend of mine went there for tire repair and one of the workers gave her a ride to Walmart which is only across the street but he saw that she had on heels and that even a short walk would be uncomfortable! When her car was ready they called her to let her know and the same man came and picked her up. THAT'S service and it makes me happy I can recommend a quality shop that obviously provides quality to everyone! In other words, I haven't just lucked out.

While my family and I were on our way to a D-backs game, the tire pressure light came on and a tech at one of your competitors found a nail in the front right tire, but they said the wait time to fix the tire was over an hour. So, we drove to Big O and Jerry was very helpful and was able to fix it right away without charging us; he saved the day and we made it to the game on time... Big O has certainly earned my business! Thank you Jerry and Santiago for your great customer service and help when I needed it most.

Mike's customer service was excellent... I will use and recommend this store...

I made an appt. I brought it in , they got my car in and checked it out and called me within an hour to discuss what to do, and they got it done within the next couple hours. I was pleasers. Thank you.

My wife and I were greeted by Aaron Wiley. He was extremely courteous, helpful, and knowledgeable. Business was quite busy and Aaron offered to tale us home, about three miles away, instead of wait at the store. He called us when our vehicles were finished and promptly came to our home in San Tan and took us back to the store. We have never in out lives received such accommodating customer service. Very well pleased.

Excelente service

To the manager: I was in your store last week Thursday. Unfortunately I accepted a round trip ride home and back for the repairs. Your employee, the driver was quite sick coughing and sneezing the entire time I was in your van. When he returned me to your store, the driver said that he was sick and was going home. I had to spend Saturday afternoon, Sunday, Monday, and Tuesday morning sick in bed. I am up now: weak, tired, and aching. If any of your employees comes in sick, send them home immediately so that your customers won;'t have to suffer for days in bed.

I came in for an oil change which was done just as it should have been with great timing and pricing. They noticed my tie rods were loose and offered a quote as well as one for brakes that aren’t quite ready to done but are approaching that point. Never once was I pressured to purchase any of those quotes services.

I came from Arizona City to the San Tan Big O because I have a trust in the employees that work there.

Service was on point from the beginning to the end. I was able to watch the mechanic work on my car while waiting

Service guy went above serving our car to helping us with our hitch to ensure safe pulling

highly satified

We LOVE Big O Tires! Sam has always been great, and really helpful. They are extremely busy, and we realize that it may take hours to get the job done. They always work us in the best they can. Levi in the shop was great. I needed a tire repair, but it was going to be awhile and I couldn't leave it right then. I asked him to just fill it with air, and I'd bring it back. He wasn't willing to let me leave, for fear I would be on the side of the road. His concern for our well being, made his decision to squeeze me in where he could and fix it then. We appreciate that they think of us as people, not just a business transaction.

I have a Nissan and I went to East Valley Nissan for an oil change. I made an appointment a week ahead of time and when I got there I was informed it would be a 2 1/2 to 3 hr wait. I said I had an appointment but he said that didn't matter. I said that was unacceptable and the guy just shrugged and said I could try again at another time. I said no thanks and left. I scheduled an appt with Big O and it only took a few minutes on line. They greeted me as soon as I got there and said it would be about an hour. They did the work including rotating tires and charged half of what Nissan charges. I couldn't be happier and they have my business from now on