Hand and Stone

Atmosphere is amazing. Personnel is knowledgeable and kind. Rochester is AMAZING!

Ellie is by far the most knowledgeable and friendly when it comes to my skin, she remembers what I need and goes above and beyond to make sure I’m given the right treatment for what my skin is needing. However, I am unable to book back facials on the app because it’s not listed as an option so I have to call after booking to correct it.

I come to see either Rochester or Amy and whenever I leave I'm very satisfied

Anita is always amazing. She does a great job listening to my concerns and making sure she spends time on those areas.

Great masseuse, I didn't understand how a deep tissue became a Himalayan massage when checking out, receptionist thought I had one. I've only had a deep tissue massage in all my dealings at Hand and Stone. I'm concerned now if my points and rewards are now incorrect. I have nothing sent to my email after every session to inform me of my rewards status.

Reception staff is always so friendly and helpful! Jonathan is a true professional! Very knowledgeable and attentive to my needs/concerns. He is also super friendly and you definitely can tell he loves his job and cares about his clients!

Anita is the best th therapist she is knowledgeable listens to your needs.

I had Rochester, he was extremely good at what he did. The receptionist also was very pleasant, and professional. Made the visit very enjoyable

I enjoy my time with Amy and definitely feel better after a massage. I will be reconsidering though with the rate increase as I might be able to better use these funds.

While waiting for my appointment I could hear everything said at the reception desk. This is a confidentiality issue! It would be great to have a calming relax room with soothing sound, water, tea etc before my appointment.