Residence Inn, Williamsburg

We stay here a couple times a year. It is a very nice place. The people are very friendly, particularly the workers who put out the breakfast. Everyone here is quite nice, but I want to single out the dining people because I think that what they have to deal with has to be dealt with at that particular moment, while the front desk people and the housekeepers have a bit more time to get things straightened out. And as far as housekeeping is concerned, the lady who seems to be assigned to our room, Juanita, is very friendly and conscientious.

Lovely hotel!!

Our room had some problems and the staff moved us immediately with a smile.

I had a poor experience with a handicap accessible room on the first floor. They he'd never came on and it was right next to the elevator so it was very loud. However I talked to an associate named Destiny who relocated me and my family to another room which was absolutely wonderful

Good location, great 2 bedroom 2 bath suites; problem with hot water

Could be a little cleaner, especially cobwebs and dog urine smell in some hallways. My room was great though, and the staff very friendly and quick to resolve issues.

The staff are wonderful and my room is great!! Only problem is the dog urine smell in hallway, but maintenance is trying to get that taken care of.

Great friendly staff and good breakfast

The room smelled moldy. The vents were filthy.