Dreams

We were greeted in a very friendly manner by , Kieran, who, instantly asked us how he could help us. He suggested we may find the virtual bed experience might be beneficial , and it was ! Kieran was so knowledgeable , enthusiastic about his products without being pushy and took time to listen to us ! Its so refreshing to receive excellent customer service for once ! When we 1st visited the store , we thought we would take a look at Bensons for Beds , which was right next door , to look at their product. Whilst the service we received there was fine, it was not a patch on Kieran's service and knowledge . We are highly impressed , and Kieran is a credit to the company !

Good products. Sales assistant had good knowledge. No pressure.

As it was my first ever visit to Dreams I was pleasantly surprised by the layout, the extensive range, the welcome and above all the professionalism of the staff I encountered.

Visited Dreams at Bournemouth, and served by a sales consultant named Kieran. From the moment we walked in the store we were given amazing attention, nothing was too much trouble and not at any time did we feel pressured. His knowledge of the products was unbelievable and we were so impressed. Kieran was so polite and courteous, an experience we have not had for a long time.

Sarah was very helpful showing us various mattresses and did not push us to make a purchase. After deciding at home to purchase a mattress, Laura was very helpful over the phone as we made our order. Downside was having to wait until end of February for delivery but that is the times we live in currently.

We had recently bought a mattress from this store and decided to buy a second one. We went back especially to see the sales person Laura in order to buy it. She is so helpful and knowledgeable with a lovely personality. I have since recommended two other friends to buy new beds there and to seek out Laura in order to do so.

We walked in and were greeted,we were made to feel very welcome. We were offered tea , coffee and biscuits. The friendliness of the assistant was unbelievable she was confident and knowledgeable.

The sales person Kieran was super welcoming and helped me straight away. He didn’t pressurise me nor did he make me feel like I couldn’t be comfortable and enjoy trying the Tempur mattresses. His knowledge was also incredible and explained everything thoroughly! It was a pleasure to be helped by such a warm welcoming gent. The manager was also very friendly and once again made me feel very welcome.

Friendly helpful knowledgable

Laura was very friendly and knowledgeable, offered us beverages during the visit and took the time to understand our needs and explain the best options for our requirements.