NTB-National Tire & Battery

786 ratings
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Location

5508 Concord Pike,
Wilmington, DE 19803

anonymous

By anonymous | 1/4/2021

Service pricing was very reasonable. Service advisor explained all service needed very well. Waiting room was very clean.

VL

By VL | 7/17/2023

Very helpful!! They the experience extremely easy and stress free.

anonymous

By anonymous | 11/19/2020

Service was accomplished with no issues.

Bob K

By Bob K | 7/15/2023

The associate was very friendly and helpful. The car was ready early. Everything went very smoothly with the purchase of my new tires.

anonymous

By anonymous | 11/9/2020

Service was excellent and Scott walked me thru everything I was having done on my car.

Anonymous

By Anonymous | 7/14/2023

I was in and out after a hard day of work.

anonymous

By anonymous | 10/20/2020

Service was great and customer service was on point Vechicle was done in a timely fashion

Mike T

By Mike T | 7/12/2023

Very easy to do business with. Great value, my vehicle was clean and protected during tire installation and everything was explained to me.

anonymous

By anonymous | 7/24/2020

Always the best I drive an hour just to get to them!

Paul R

By Paul R | 7/10/2023

The whole experience at this location was excellent

anonymous

By anonymous | 7/22/2020

Friendly, knowledgeable and fast.

RWJ

By RWJ | 7/8/2023

excellent

anonymous

By anonymous | 5/19/2020

Best service ever. They are kind & break down all parts of the service

Mike F

By Mike F | 7/8/2023

Ian was great and was able to squeeze me in for a gash in my sidewall. We were ready to go on vacation the next day so getting it done right away was imperative. The guys up front and in the shop were great! Will be back for my next tire purchase as well!

anonymous

By anonymous | 12/24/2019

Great as always. Car was done before estimated time

Ron

By Ron | 7/1/2023

Service was completed in a timely fashion. Price was reasonable.

anonymous

By anonymous | 10/23/2019

The employees are friendly and knowledgeable. The store is always clean and well-stocked with food and beverage.

Patti S

By Patti S | 6/28/2023

Bob, the manager was very nice and knowledgeable. He kept everyone updated on their cars and in between customers chatted with the customers. The service was fast and I didn't have to camp out in the waiting room for hours on end. I couldn't be more pleased with NTB. I will be back and tell my friends.

anonymous

By anonymous | 10/23/2019

Great service. Always does a awesome job

Binky Cheeseman

By Binky Cheeseman | 6/13/2023

My sales associate was *Ian Zachary Root*. I brought my 2019 Mini Cooper in re a scary 'funny noise' when braking, it turned out to be a nearly disastrous situation: down to zero brake pads, metal on metal. Mini brake sensors appeared to have never worked at all & weren't reading the situation. Ian walked me thru every step of what I needed to know re what needed to be done in terms I could u'stand, & he immediately ordered necessary parts from a local distributor, which were delivered pretty quickly. With Mini on the lift, he showed me the reality of my brake situation up close and answered all of my questions about how it all worked. [[As a former Suzuki motorcycle parts girl, I knew a little, but not enough. :) ]] He exhibited the patience of Job !!! He came out to the waiting room to keep me posted at all stages of the repair. His communication skills are superior and he could teach a lot of folks some lessons about customer service. I want to commend Ian for helping me thru a traumatic situation. Give this man a raise. Contact me if any questions. I will definitely go to this NTB location again for service and tires. Thank you.