By anonymous | 11/6/2020
Service agents did an awesome job on my vehicle, took their time and did it right!I recommend them!
By TWalk | 5/2/2022
Quickly In and out. Communication with Aaron was great
By anonymous | 9/14/2020
The crew is amazing, and always performs quality service.
By Ron | 11/26/2021
Helpful in trying to locate/order a replacement tire for one damaged in road debris incident. Ordered the tire late Wednesday beforeThanksgiving and received it Friday following.we were traveling 368 miles and needed to get the spare tire off the truck before returning home Friday. The Tec was very helpful, pleasant to talk to and seemed to care about is customers. Would like to meet more people like him. I normally do not not do these surveys but this Tec deserves a good word.
By anonymous | 6/8/2020
Excellent service, bought 4 new tires. It is not called Merchant's Tire & Auto any more, it is NTB. Somebody has to change this and wake up.
By Peter V | 11/23/2021
Kevin was very helpful and communicated every step of the way. He kept to the schedule that he estimated, and I was able to get my tire repaired with minimal impact to my day and at a reasonable cost. I have two vehicles that will be needing new tires in the coming months and I am likely to bring my business back to this location based on the positive experience I had with Kevin.
By anonymous | 6/1/2020
Fast friendly professional service. Appreciated the health and safety measures taken regarding the pandemic.
By DavidW | 11/22/2021
Kevin Williams was congenial and efficient in contacting me by phone, after I used the night drop box, to inform me of the price, services, and completion time to have a new set of tires (pre-ordered) installed, along with an alignment. He did an excellent job of explaining the elements of the Road Hazard warranty, balancing and rotation package, and 3-year alignment warranty I purchased. I am amazed at the professional, timely job Kevin does, running the administrative functions of the store on his own.
By anonymous | 1/14/2020
I am extremely happy with the service and attention I received from all the staff. I want to highlight the service of Reggie! He truly went above and beyond to handle my tire issues!
By NazzyH | 11/22/2021
Kevin Williams explained everything thoroughly.
By anonymous | 11/28/2019
Always courteous and efficient. Great job!
By LDC | 11/19/2021
It was not like previous experiences when having work done on my car.
By anonymous | 11/11/2019
I like it //////////::://///////
By Valerie M | 11/19/2021
Kevin Williams was very informative as well as professional. I really appreciate working with him. I always rely on NTB for all my car repairs.
By anonymous | 11/10/2019
Its expensive but worth it
By Weona | 11/17/2021
Communication with excellent
By anonymous | 8/12/2019
Good service !!!!!!!!!!!!
By Tiffany | 11/16/2021
Called and and spoke with Store Manager Kevin Williams. He was professional and friendly and offered me a sane day appointment. That was a big deal to me because I called several other places and they didn't have any appointments until Thursday. Kevin for me in and out within an hour
By anonymous | 7/21/2018
Need a coupon kind of pricey
By Fan W | 11/13/2021
Went in for only oil change but after discussing other issues with manager Kevin, was able to get those repairs done at same time and at a slightly better price than a competitor