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By Jeanette | 7/18/2015
Realyy nice guys
By Jeanette | 5/9/2015
Chris was vey helpfull
By Srambo718 | 10/12/2015
First off all the employees I encountered over a 3 day period were rude and unprofessional, both on the phone and in person. One guy actually put hands on me instead of asking me to move (stay out of a customers personal space!!). They told me I had until 5pm to drop my car off then at 3 they were trying to rush me to get there because they wanted to close so they could leave early and were extremely rude about it. They pushed back the eta more than once for no reason, the tow company they told me to use so they could just add it to my bill was horrible and had worse customer service than these guys did. Then they said the cost would be over $1000 total and take a week. I decided to take it down the street to another shop and it's going to cost $400 and be done in two days. The only reason I went to Firestone is that I have a credit card there and was going to pay with it. Now I'll pay cash at the other shop and as soon as I'm done paying that card off they'll never get another cent from my family.
