Dreams

Lovely friendly service and didn't feel pressured...

Very efficient service & an extremely helpful sales assistant.

The salesmen was friendly, helpful, and understanding. His knowledge was good and he gave us space when needed it to think and look. He suggested the sleep match and we had a go. That was great

I have genuinely bought mattresses in the past that were not the best option for me or my partner. The 'assesment' we had was eye opening and I now know very firm does not mean hard! We were advised on the most suitable, give time and space to try then and appreciated this along with knowledge offered rather that a pressured sell

We were ably assisted by the knowledgeable, friendly and helpful staff member called SOLLY. He approached moments after we entered the store asking if we needed help and once we did, he spent time listening to our needs and took us efficiently around the store to the most suitable products that would service our needs. He highlighted some of the products available on offer and we ended up spending almost 2K but feel we got very good value. We cannot praise Solly enough, he is a gentleman and a credit to your organisation. Bravo👏🏻

From the moment I entered the store I was welcomed by the manager, introduced to Nyla who would be assisting me and offered a hot drink. Nyla listened carefully to what I was looking for, guided me patiently through the sleep assessment and mattress choice process. At no time did I feel any pressure to make a quick decision or spend more money. I could not have asked for better service.

Expert advice and assistance finding the right mattress

The assistance that the sales man (sorry forgot his name) was very helpful as I brought my mother in law to buy a bed who is deaf, he was very patient and understanding to her needs. He explained several options for her and she came away very satisfied with the service.

Very helpful staff. Answered all questions. Gave plenty of options. Allowed us to browse ourselves without feeling pressure. We visited the store on a few occasions while deciding on our purchase, and the staff (especially a single member of staff who we dealed with each visit) remembered us and the options we were looking at. Offered complimentary refreshments on each visit while we browsed and shopped for our purchase.

friendly knowledgeable staff at the blackburn store.. very attentive and not too pushy.. felt ;ijke they really wanted to help me get the best bed and mattress for me