Dreams

I rand today for dreams to take my old mattress away and the delivery changed from the 7th of jan until the 15th of jan.

See previous info regarding purchase experience. I am purchasing a first time house. The date auto populated by the system was 13th March, I was told by the assistant that he would remove this once I left and I would be able to call to arrange delivery when I had a completion date (which is now 13th March). Evidently this did not happen as when I called I was told this isn't possible on your systems. I was told that I would have to cancel the date and re-schedule in April. Which would leave me without a bed for a month. Calling customer service, I was told that there was nothing that could be done other than to cancel delivery date. I asked if I could change the delivery address and was told again that I could not, but would have to cancel and re-schedule. This was given as my only option, even without the customer services colleague checking the delivery routes as she cited that the bed would have to be placed on a different route (which I do not believe you would have more than 1 route to Wilpshire and Clitheroe from Warrington). Matt in Blackburn is trying to be as helpful as possible, but overall I do not want to shop at Dreams again, and neither do any of my family.