Dreams

more time could have been given to allow us to shop around the store without interruption, appreciate this was to offer assistance but could feel a little pressured. Also felt like the buying process was a little...."what else can we sell you, heres a pillow, mattress topper, protector etc etc"....however when declined wasn't pushed too far so still rated satisfied.

Wish it was cheaper but I guess you have to pay for quality

I haven't yet received the product and can only objectively comment on things that have taken place. Bethany the assistant who helped us was highly knowledgeable about the product we were interested in and took the time to explain without pressurising, I would venture to say that she is a valuable asset to Dreams the Company.

High Price Should have received more discount

The experience was good and I am satisfied with the service and the products.

Barclays finance system was slow. I was also stressed as my daughter had spilt hot chocolate in your store. Howard was a great team member and a great ambassador for the Dreams brand.

Have to wait over 6 weeks for the divan base (we have no bed as we have moved to a new address so we needed one soon), this coupled with the price of the bed being no cheaper than others available online with a much shorter lead/delivery time. Cost of headboard to go with base was ridiculous so we didn't purchase it (more expensive than the bed!). Only a 5% discount could be offered on the over priced headboard Staff member who dealt with us couldn't find the bed on the system (had to get his colleague to help).

I am still evaluating whether I got the best mattress for me, or just one that was needed to be sold :/

I was promised 20% discount by Asian sales person on boxing day sale yet on day wasn’t offered when I asked same sales person not only he said no but made racist remark by saying you went to white person now you deal with him I won’t do anything for you.did not expect this kind of behaviour from brand like dreams

In store representatives were unhelpful in giving information to us as customers. They wanted us to pay a deposit in store knowing that we fkunf that expensive to do so and as a result insisted this was the only way we could purchase our items on a finance option. We decided to only purchase one item as a result as it was not feasible for us to have all the items we wanted due to the high deposit fee's. Upon returning home we checked online for similar items at a cheaper price and that didn't require the high deposit fee's on finance options. My husband then realised that if we put based the item we wanted on the Dreams there was not a deposit fee and so then we finally purchased the second item online having had to pay a deposit fee for one item in store the same day! The instore advisors were pushy to get us to purchase the items we wanted instore and offered no other options to us to help us make our purchase which would be better for us and more feasible considering the items we wanted to purchase were expensive to verging with.