Dreams

Rhys was very good, listening, not pushy and gave excellent advice. Didn’t push us to be quick

Andrea the lady that dealt wih myself whilst in store was very patient and understanding of my health conditions, she gave me time and space to test the products recommended for my needs, she explained any questions I had in great detail. She provided myself and my daughters with bottled water, made sure all areas I was in were cleaned beforehand and was very friendly and helpful as well as very knowledgeable on the products I was purchasing. She made me feel very relaxed and comfortable during my visit, considering I'm highly vulnerable and do not go out except when absolutely necessary this was an enjoyable outing due to the care shown to me by Andrea.

Pam had a lovely way about her, she was very helpful without being pushy and made choosing a mattress painless. She was very efficient and knowledgeable making it an easy process.

We were assisted by Rhys at the Newport Road, Cardiff branch (store 301) and he was FANTASTIC. We likely would not have made a purchase this day if it was not for his assistance.

We were served quickly and efficiently. Our needs were identified promptly and we were presented with a number of appropriate options. We were given plenty of time to try out the mattresses at our own pace while the shop assistant remained nearby but unintrusive. The mattresses were all very comfortable and we were given enough time and space to choose the one that suited out needs.

Very helpful in store helped me pick perfect matress and also helped my mum nan and Aunty - The employees name was Chase he is based in Cardiff Newport Road store extremely helpful

Told the assistant what we required and price range We tested the items that matched our requirements and purchased the item that was most cost effective to us along with two pillows which we were asked to try. We were very impressed with these pillows even though they are quite expensive but well worth the price. The knowledge the assistant had of the products helped us to choose the correct mattress for us.

Andrea was most helpful with our requirements and went through several options with us

Staff were very pleasant and welcoming. I was offered a drink of water several times. The Sleep Expert Andrea was very personable and knowledgeable and seemed to understand what I was looking for. That, coupled with the high tech pre-assessment made the experience very pleasant . I am looking forward to taking delivery of my new mattress and am confident it will be all I hope it to be

Good, engaging service, not overbearing. Colleague knew the product line and was helpful throughout.