Dreams

Excellent service from Pam from start to finish. Came out having bought a bed with what I thought was an excellent price

We were greeted on entering the store and Rhys assisted us to view the products we were interested in. He was friendly and helpful and gave excellent service.

As soon as I entered the store I was greeted by Andrea who was very friendly. She kindly showed me the sanitising gel which I thought was a very good start. Andrea advised me how important it was to choose the correct mattress and bed and invited me to watch a video whilst laying on a bed which analysed my body and offering me a bottle of water which I gladly accepted. I soon found out that its thirsty work choosing a bed!! After trying quite a few mattresses whilst Andrea was with me I eventually choose one and also a divan base. Andrea was so patient with me and I wasn't rushed at all giving me time to think about what I was purchasing. The advice was excellent and she answered all my questions in great detail. She was also very supportive in giving me options to pay. Again sanitising gel was offered at her admin desk and I felt safe as there was a protective screen and of course I was wearing a mask. I was given a delivery date straight away and that if the room wasn't ready to phone and let them know and the order would be held back. I will certainly recommend Dreams to anyone I know looking for a bed and excellent service. A calm shopping experience. Thank you.

Rhys who was your colleague, was friendly, knowledgable and helpful. Really good.

On entering the store we were seen quickly by the sales assistant, Pam. She was friendly, welcoming and knowledgeable about the products. She was able to show us several mattresses and when we had made a decision she processed the order efficiently and clearly

My partner and I were served by Pamela in the Cardiff store. She was very helpful and patient as we tried out lots of different mattresses. She was very knowledgeable and made the whole process very easy We had previously visited the Bridgend Store which is local to us but the man who spoke to us was very rude, to the point where we had considered not buying from Dreams at all, but Pamela went above and beyond to show that Dreams could offer great customer service!

Excellent service and friendliness from staff especially Andrea

We went to Dreams on Newport Rd, Cardiff. We were served by Andrea who gave us excellent customer advice and service. She listened to what we required and advised on products. She was friendly and helpful throughout.

It was a pleasant shopping experience and the staff were very helpful and friendly

The staff member was very helpful and friendly