Dreams

Assistance was brilliant! Very understanding and helped me find exactly what I was after. Knew my needs better than I did

All members of staff were very friendly especially Laura who assisted us to find the bed we wanted, she was very knowledgeable about the products and encouraged us to try different products to help us find what would suit our needs. Everything was kept clean and laid out well to be easily accessible.

The Sales Advisor (Robert) made initial contact with us after we'd spent a few minutes browsing beds to understand what we were looking for. He was very attentive in terms of listening to our aims and very knowledgeable about the products that met our needs, including that of recognising our favoured bed was an end of line item, that was no longer orderable, but did advise if we were happy to take the display model, then it could be discounted as well as being packaged into a special offer deal, since we were also looking for a mattress. His knowledge of the products was exemplary, offering various mattresses & pillows to test based on our desires & feedback to narrow things down to the exact items needed. When placing the order on the system, his integrity was excellent, ensuring that no corners were cut or items missed from being included in the discounted package that we were buying, whilst also ensuring explanations in terms of what was part of a package or discount were totally clear to us. His professionalism and customer service is a shining example for the front of house type of role.

Friendly staff not pushy to sell

The offer for help was immediate but not pushy,very informative and professional.

Made to feel comfortable, not rushed, clear understanding of service offered.

Jane in the Plymouth branch was extremely helpful, patient and knowledgeable. We visited Dreams with an idea of the style of bedframe that we wanted, but having not bought a new mattress for 12 years, we didn't really know where to begin. With the help of the 'Sleep scanner bed' Jane provided us with a few different mattresses which were thought to be the best for us, across a range of price levels. We were given the time and privacy to make our own decision and we did not feel that we were 'sold' to at any point, which we greatly appreciated. Having looked at competitors after visiting Dreams, it was the professionalism of Jane and her friendly helpful nature that made the decision to buy from Dreams a very easy one.

Both chaps who served me were very helpful, knowledgeable and made the smooth purchase of my bed easier than expected. The email was sent to me instantly ane a text since then re delivery. I took my mum who needed the lift. I told the chap that it was the best lift we'd been in (shop wise). It was a good size and easy to operate. I would not hesitate to use your shop again.

Looked after as soon as we arrived. U derstood what we required and helped us choose wisely.

Excellent service by the sales advisor who was very knowledgeable and pleasant to speak too. Lots of advice and options on the mattresses within out budget.