
By Harry E | 8/3/2021
The lady was very knowledgeable and courteous

By Steve Davis | 8/2/2021
Brilliant staff, dedicated and helpful

By Sam | 8/1/2021
David our salesperson was fantastic, no hard sell, gave us the facts and allowed us time to think about it all and ask any questions, very respectful and attentive. We felt well guided through the whole process, including the finance process, and David kept everything simple to process.

By RC | 7/31/2021
Staff were lovely had a laugh with them Annette was great very polite and helpful will only use dreams for my beds

By Simon W | 7/30/2021
Helpful staff

By JP | 7/28/2021
Great sales assistant (mark) took us through how best to decide what was best for us, was clear in explaining pricing and helped us tear a good range of products

By Geetha | 7/27/2021
The assistant who looked after us was very helpful and knowledgeable

By Wendy C | 7/26/2021
When I telephoned the store, I spoke to David, who was very helpful. We arranged to go to the store that evening. When we arrived at the store we were greeted by Mark, who was also very helpful. He was happy to answer our questions, and tell us about the various mattress choices. There was no pressure, just guidance, with a friendly pleasant manner. We were delighted to be able to book delivery of the bed within eight days. All very satisfactory.

By JonG | 7/23/2021
Charlotte helped without being pushy, she was very safe in store which was important to us. All staff whether involved in the sale or not were polite and courteous - something that has not been seen since COVID. Thanks to Charlotte for supporting sale.

By Matt C | 7/20/2021
Your store was the 4th bed store we had visited, it was supposed to be just to have a look ahead of moving into our new house. However, within a few minutes of being in your store receiving outstanding customer service, we knew that we would be placing an order. Your colleague, Rebecca, at your Portrack Lane store was extremely friendly, polite and not pushy. She asked if we were just browsing and if there was anything in particular we were looking for, we were even offered a bottle of water each. We explained that we both had orthopaedic problems, so were looking for something suitable. Rebecca told us all about your Sleep Master that would profile our bodies to establish some recommendations. Rebecca then guided safely around the store to show us a selection of matched beds. She knew about each mattress along with compatible bases and the possible pros and cons of each. The prices were more than we had originally planned on spending, perhaps through nievaty, but we felt that the service that we'd already received, it was worth paying. We decided on a mattress and base combination and Rebecca took us through the payment options clearly explaining the small print etc