Dreams

Your systems were down which meant it took a long time to place our order. Your staff were however great in offering teas and coffees, and keeping our children occupied with activities.

I felt that it was a bit of an effort for staff to begin with. They became more interested as they were sure we were going to purchase.

Waiting to see what hat my products are like after delivery before being completely satisfied

Ordered Thursday - promised Tuesday delivery.. taken time of work listen a answer phone msg this morning - Sat- now won’t be delivered until 23rd!!!!!! Phone with withheld ie caller ID - it’s just my chance this morning I listen answer phone... like most people I don’t answer a number with caller/ or withheld numbers... To book or change a delivery without consulting myself personally reflects on poorly shows complete lack of understanding espically buying high valued ordered. A follow up call - email or better a txt informing a change of delivery would be my far better added solution.

Fairly satisfied with the service. All straightforward.

Good service but like most things always room for improvement

Not a major issue

Sales team too friendly! Almost pushy with assistance I have very specific needs and know what I want

Only reason I did not give Highly Satisfied score was because I had to wait a fair time to be seen. This needs to be viewed taking into consideration that I felt the service when you got it was very thorough and nothing was rushed. It consequently takes a while for each customer to be seen depending on their needs.

Always room for improvement