Dreams

The consultant was highly knowledgeable and friendly. He spent a lot of time with me, explaining exactly what sort of mattress would be best for my daughter. I returned to the store later with my daughter (age 14) and he was great with her too - explaining the importance of the correct mattress to her and listening to her concerns. This was an excellent service. Thank you.

I originally only popped in to the Alphington store to have a look at the prices of beds as I had to move out of a fully furnished rental property to an unfurnished one. I was going to buy a second hand one, as was concerned about the prices of new beds. The salesman greeted me and explained the difference between all the mattresses and frames, as I was quite confused. I was also surprised with the prices. I came back again a couple of weeks later to buy a bed but also the sofa bed they had on display!

Jackie, who served us, was excellent. This was, in fact, our second visit to the store that day, as the shop was absolutely full with customers when we'd visited earlier, and we left without making a purchase, and in part that was because we did not feel safe. Children were running about the place; people weren't keeping their distance (which was made difficult anyway due to store layout and not enough space between beds for people to pass safely. We went to another company, and had they had a shorter lead time, we'd have placed an order with them and not returned. The only reason we came back was because we had, in that visit, sewn a sofabed we liked, and the same price was good enough to tempt us to return and try again.

we were impressed with the sales expert Kane. He was knowledgeable and the bed system used to identify the best product for us gave four options,this helped to narrow down options available . It was very busy that day he coped really well serving three couples .We didn't mind as it gave us time to try different beds and discuss it.

After an unsatisfactory visit to your Torquay store where staff were unable to assist as busy with customers, I went to Exeter store. First served by male member of staff who was not particularly friendly but then I asked for help from female staff member who was excellent. Great service, friendly and knowledgeable.

After buying thr mattress I went online and found it cheaper on your online shop. I am still waiting for a reply to my email regarding this.

I was satisfied

At the time of Viewing to order there was no date availability of the item However. To my surprise the item is now available

I was satisfied that we found a king size mattress but we had asked for advice about two singles of the same depth as my husband and I both want different comfort levels. We had decided beforehand that two singles would be easier to exchange if one wasn’t comfortable. However, we were shown a few different king sized mattresses and decided on one of these instead which, eventually we both decided would be suitable. The matter of two singles was not addressed.

The item I wanted was not on display, it was hidden away in storage as it ‘was not very popular’. Luckily a member of staff offered me assistance otherwise I would have left the store thinking they did not stock the item I required.