Dreams

aloud to look around the showroom without been pressured before selecting my purchase

Tony was very friendly, knowledgable and helpful. The machine for bed selection was very useful too.

Dawn was excellent at ensuring all my needs were met. All staff members were polite and helpful. Especially enjoyed being offered 5 drinks. Thank you

Chelsea came straight across to help me , asked all the right questions and also explained the IT measuring kit how it worked and how the result would help with mattress etc. She then explained the options for the bed frame and mattress type after the It solution. I then tried two different beds and mattresses at no time was I pressurised into a purchase. As I am on my own explained the delivery would have to included dismantle and removal to current bed and mattress - again no problem . What service.

They had the matress I wanted reduced by 50% I went in, spoke to the assistant, ordered and paid in no time at all. No queue, no wait. Brilliant service.

The service and help was first class

During the visit today, we had the pleasure to meet and be assisted by Tony in the Royal Quays branch of Dreams. He understood the complexity of purchasing the right bed for the right price and was really helpful throughout the whole process and went above and beyond in his fulfilment of customer service. It was a very nice shopping experience and I'm sure that, if I ever need anything more bed-related such as some of the high-end pillows that Tony introduced to me and my friends, or any other great bits in the store, we'll be hoping to be served by Tony again. / Very satisfied customers! Looking forward to the new bed, thank you Tony!

The assistant was very knowledgeable and not pushy. He showed me all the options available and explained the different mattress's and bases.

Experienced staff available to help, but not pressurised to buy. Staff had good knowledge of their products and what would be suitable for our needs. Nothing seemed to a problem for them. Overall top quality service!

the sales assistant Anthony was courteous and very knowledgable