Pandora Jewelry

I went in to do a size exchange for an item. I contacted the store before going to make make sure it was okay because it was a gift. I spoke to Fatima who assured me they would get the matter taken care of and passed the messaged onto the manager. I had no issues once arriving at the store. Fatima has spoken to her manager Maria prior to me arriving. So she already was ready to exchange the item and Kristine R was super friendly while doing the exchanage. Made sure the size was good! Made sure she told me to keep the item in the care bag not the box. I had a hard time deciding what charms I want to go with on this bracelet I’m starting so she gave me a book, once I decide my theme I will definitely be back at this location to purchase my chosen charms. I understand that each location is a franchise for the most part. However, the service at this location is far superior to the Bramalea City Centre and Erin Mills Town Centre Locations. Will never be shopping at either location again. I think when choosing staff there should be a standard set at these locations like Square One clearly has in place.

The sales associate was very warm and welcoming. She helped me quickly and with ease. The atmosphere at Pandora was great. I will definitely come back.

Personal is really friendly, short waiting time, stroller friendly

Staff were very friendly and knowledgeable. Store was clean and very upbeat. Staff had recommendation for questions.

There was this one very friendly associate named Serena I believe(the one with the red hair). She was very friendly, professional and tied up the pandora box so nicely! She made the whole experience great! She stated she was new and just wanted me to help with my selection! So friendly and I was so impressed with her service.

Very satisfied got what I needed, except for one item, there was none, in that location

Was able to purchase the charms I was looking for and the associate was very friendly and even gave me a new pouch for my bracelet even though I only purchased charms.

The sales person was very helpful

The service was amazing! Kristine was amazing and knew exactly what I was looking for! She showed me variety of options of what I should get!

Kristine waa very helpful and went above and beyond to help us finding the right product.