Pandora Jewelry

There were no catalogs to look at. I was told to scan the QR code to see products. I prefer to look at a catalog. The first product I found that I wanted I was told they did not cary it in the store.

Lack of jewelry and limited sizes in the rings. I waited months to go shopping and it was a disappointment. I bought $1400 worth and could have bought more if the inventory was there.

I received a bracelet as a gift. It broke in the first 2 weeks. I took it to the store and was charged to exchange it despite it was for the same product.

Sales associate directed us to products she said were clearance and the I find out later charged full price.

I bought a ring and when leaving the store felt like it might be a little big. Took it back in and ask for a smaller size. I apologized because it seemed like I put the sale clerk out. Like it was a hassle. I feel the clerk did a good job up until I came back in to return the ring. Customer service was less then satisfactory. I do apologize that I changed my mind and wanted a smaller size (but need it to fit) Thank you for your time .

Sales staff were overly pushy and wouldn't allow us a chance to shop. Wanted to shop for more but felt sales associate was being too pushy.

The clasp on the necklace is too small & they could not help me. They charged me $10 because it broke but I bought a week prior in a different state. They were unfriendly.

Jenna did a very great job in assisting my needs and being able to exchange my two bracelets to a bigger size. No complaints and very helfpful even though they were busy and there was a line of customers outside the door waiting to be attending. Jenna did an AMAZING job for me. She even provided a gift card for the extra price difference I didn't get from an online order that was online but then out of stock causing me to miss on the Black Friday deal. She was wiling to give me the extra 10% on a gift card for a future purchase and that I really appreciated it that.

The online order was not sent to my local store. I had to initiate a call to find out if my merchandise was available. It looked as though my credit card was charged online and yet I still had to pay when I went to the physical store. I still do not know if I was charged twice. There was an online discount that was not offered to me in the store. I wanted the merchandise for a gift or I would not have driven to the store for the purchase. The sales person in the site was pleasant and I understand it was not her mistake. Just frustrated with the poor online experience and not a great resolution to the potential double charge to my account. I will be watching for that.

Sales Associate Connie was completely lacking in product knowledge. After asking about specific items, Connie said Pandora did not offer them. Another client in the store handed me a book with exactly what I inquired about. The client said she used to work for Pandora and knew the item was available (a blank charm to engrave). Connie did not know where to locate any of the items I asked for and took 40 minutes to find the bracelet and 2 charms I purchased. Any time I asked to see an item, Connie appeared irritated she would have to look for it even though I spent $300. Absolute horrible experience. I love Pandora but will never shop at the Westroads location again.