Pandora Jewelry

I received the wrong ring size. Upon telling the sales assistance over the phone, they argued with me that didn't carry my size, even though I tried on ALL the rings I bought, and argued about the exchange policy. They insisted on me mailing the ring back after i declined several times.

My sales associate was not friendly whatsoever and the staff ignored my boyfriend and I when we walked in. I had to ask for assistance with purchasing because no one had offered any. Once we finally got a sales associate, she was rude and did not know about any of the products. Bad.

Extremely rude associates, especially the manager.

The checkout service was extremely slow!

We have shopped this store several times and this time was shown items at a distance and told we couldn't get grabby and touch the items. Said it was policy. We have never been treated like that.

I visited the Pandora store at the Asheville Outlets because they had a sign that said buy 2 charms, get 1 free. I needed a few more gifts for my daughter so I ended up purchasing a ring and 6 charms. After I returned home, I realized I bought 3 charms my daughter already owns. No big deal. I was in Asheville over the weekend and stopped by the outlet to exchange the charms. It was then that I was informed they were final sale and I could not even exchange them. I explained that I purchased charms my daughter already owns and I just needed to exchange three. I was even willing to pay more for different charms. The 2 ladies were very rude, dismissive, and I could tell they just wanted me out of the store. So I left feeling like a very unvalued customer who is stuck with charms I don’t need.

Associates were not friendly and I waited 25 minutes before I was allowed in the store. Once I was in the store, the associate did not great me or ask how she may help me. Many other customers attempted to come in also and was told to not come in due to them being short staffed. I dont think it was that they told everyone to not come in but how they told everyone to not come in. It was rude and they did not look friendly. I ended up getting 2 charms but I will forever remember my experience of those 2 charms being so awful. Charms are meaningful from the moment you purchase, I will always remember it as New Years Day shopping with my husband and having the most works customer service ever at this Pandora store. From now on I will only go to my local store in Greenville, SC where I get exceptional service and always have! Even if a store is understaffed, you can still give the customers that do come feel valued and make their shopping experience pleasurable.

My sister and I were the only customers in the store with 3 associates. I had a drink in my hand. I pulled my mask down (behind the plexiglass) to take a sip. A red headed older woman came running across the small space to yell at me to tell me to put my mask on at all times. I am a mask wearer and totally believe in wearing it at all times. This tore was so incredibly hot and I just needed a sip of my drink. One sales associate was working with 2 customers, and not one of the other 3 could lift a finger to help, but she could zip across that tiny space to yell at me. I was in the middle of my second purchase from your store that day, but we both just walked out. I have shopped Pandora stores around the WORLD and have NEVER experienced this level of rudeness.

The sales assistance was "cold" towards me when I returned the merchandise that she had sold to me a few days before. Her attitude was distinctly different compared to the previous visit. I felt belittled as a customer due to her "coldness."

when i came into the store three ladies where with other people so i wait for my turn. while i was waiting their was two ladies doing something but waisn't with anyone and another came out of the back. so at the 6 workers are on the floor working but no one helped me two guys came in and got help right away. when the manger seen hat i wasn't happy at that point she said has anybody helped you.no coming over herself but let me wait until one of the other ladies finished before anyone helped me. She was stand there the whole time🤔😔