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By TonyS | 10/8/2015
Very nice hotel, great location, very friendly and helpful staff
By sOwnit | 1/9/2015
Super friendly staff and very god amenities
By Stephen M. | 4/6/2015
The hotel is dirty and lacks the regular upkeep you'd see at a Disney resort in Orlando. Our room was NOT cleaned at all by a staff member that came to clean it and exchange towels. The rugs have been quite dirty - enough to make our feet black! My biggest complaint is the hotel's towel policy for the pool. You are required to exchange a pool card for a towel and if you do not turn in all the cards you were given at checkout, you are charged $20 per card. It's a great way to make time share owners and their guests feel like common criminals because the Sheraton can't figure out a way to make sure the towels aren't stolen. It's quite pathetic. Never will stay here again even though my wife's parents have a timeshare here. I will be staying at a Disney resort where the guests actually matter to the company.
