Wingate by Wyndham Abilene

Fantastic room and staff. Very comfortable bed. Fabulous pillows would like to purchase pillows like that

Great place

it was decent

Nice place to stay.

Nice enough hotel with good amenities, when they're operational. We have stayed in this hotel before, but it's been a few years and it is certainly noticeable that maintenance of their guest rooms hasn't been a high priority! They have guest laundry facilities on the third floor; however, the dryer doesn't work, so that was a serious complication after I washed a load of my family's clothing. The first room we were assigned to didn't have working air conditioning. Our second room didn't have a television remote that works. We contacted the front desk at approximately 11:30 pm the first night of our stay and asked for a blanket. We were told that they were not accessible because they were "locked up in the laundry room" and the front desk clerk did not have access.

The hotel computer server went down when I arrived to check in, so had to go back later to do the paperwork. Was able to get keys to our room. Got to the room and the tv remote didn't work, only sound. Hotel employee came up to try and fix it. No luck. The cover louvre over the air conditioner was broken, the window was cracked, the ice machine was not working on our floor and the hot tub was not working "closed for maintenance". The manager was very friendly but don't think we'll be going back to that particular hotel again.

Problems from the start. Couldn't change from a not needed handicapped room because we made our reservation online. That shouldn't matter. Satisfy your customers needs should be first priority. Torn window treatment held together with a paper clip. No tv remote. None in hotel because they weren't received from Walmart yet per the clerk. TV only had five channels. No local channels. Ice machine out of order. One problem after another. Will never stay again.