Firestone Complete Auto Care

I called the Firestone 3 times through out the day to add more services to my appointment. My original appointment was to get a new tire & I was told they had a couple in stock. I drop my truck off during my appointment & go for a walk to get something to eat to kill time. Then I receive a call that they don't even have the tire! I had a blow out that morning & needed the tire replaced asap because I drive about 350 miles a week on the highway & it's not safe driving on a spare like that! I could have went to a different shop with my precious time!